Job Description

Role Overview: The Branch Manager is responsible to support the Area Sales Manager on overall business results, sales budget, operational excellence as well as continued sales growth for the assigne Role Overview: The Branch Manager is responsible to support the Area Sales Manager on overall business results, sales budget, operational excellence as well as continued sales growth for the assigned branch. He/She is also required to support the whole team on operational scope and foster a positive environment according to Porcelain's operational standards. This role reports to the Area Sales Manager. Responsibilities & Duties: Oversee the activities and performance of the branch(s) assigned and executing business continuity plan when necessary Ensure the success of business results and sales budget by proposing a business plan to the Sales & Operations Manager Monitor and ensure ratings for Daily Client Satisfaction Survey (DCSS) and Net Promoter Score (NPS) meets KPI Timely submission of rosters, sales, and operation reports Involve in the planning and execution of all marketing and tactical promotion mechanics Support and coordinate with marketing on lead generation. Lead and manage monthly target setting for each therapist Manage customers package plans by working closely with Client Relations and Customer Success team Coach & lead the sales teams on Porcelain selling methods and tools Resolve, track, and monitor customer feedback and complains Maintaining the store standard through monthly store audit, identifying, and solving areas of improvement. Lead and responsible for store audit and inventory checks Regular staff performance evaluation and identify performance gaps Developing sales team through motivation, counselling, and meeting to the standard of Porcelain Treatments and Product knowledge Recognise employee achievements and encouraging excellence in the work environment Coordinate trainings when there is new product and treatment offerings Interact with customers on a regular basis to ensure satisfaction and gain useful feedback Job Requirements: . Minimum 6 years of experience in Beauty/Spa industry and experience managing a team . Sales experience is an added advantage . Digitally proficient and MS Office Application (Words, Excel & PowerPoint) . Strong communication and interpersonal skills . High-level of initiative and service orientation . Team player with positive attitude and pleasant disposition About Porcelain: Porcelain is a cult-premium skincare brand from Singapore founded by veteran aesthetician, Jenny and her daughter, Pauline with the vision to marry craftsmanship and technology to create the future of skincare. Guided by its key philosophy of achieving healthy skin from within, Porcelain Spa and Porcelain Skincare (its product range) has won more than 80 awards since its inception in 2009. Porcelain has been featured on Forbes, BBC, the Louis Vuitton City guide and won Best Beauty Spa in Asia (WLSA) for 8 consecutive years. An industry trailblazer, they own and operate three upscale spas including Singapore's first smart-spa x wellness cafe concept store at Paragon Orchard. A digital pioneer, they are highly tech-enabled. One product being a proprietary mobile app which tracks a client's skincare journey and offers personalized prescriptions. Through their uncompromising standards in products and service, Porcelain aims to be a lifelong beauty partner that journeys with every individual through the evolution of their skin.