Job Description

? Position: Perm? Industry: Luxury Retail? Location: Orchard? Salary: up to $3,500Duties and Responsibilities Ensure the smooth running of day-to-day operations of Multi-brand stores Boutiques Support and work closely with the retail team in ensuring standard operating procedures and service guidelines are met Monitor and manage stores' maintenance supplies such as store amenities, office equipment and pouches to ensure quality standard and cost effectiveness Assist in the planning and execution of new store openings from renovation works and fittings to manpower management Liaise with mall managements or contractors on any ad-hoc installation and maintenance works Liaise with HR on manpower deployment for stores Assist in the quarterly Mystery Shopper's results review with suppliers and retail team Dissemination of brands incentives, price & discount guidelines to retail sales team Processing of monthly incentive reports for required brands Preparation of sales reports for monthly performance review Dissemination of sellout reports for monthly performance review to Retail Brands Liaise with mall managements and work alongside with the marketing team on corporate events, promotions and seminars Liaise with retail sales team on independent brand enquiries and orders Manage & collate annual new novelties orders and waiting list of retail sales team Sourcing, analysing & verification of all vendor quotations and invoices Support and manage Retail Exclusive Brands from coordinating purchase orders to stock inventory management Ensure effective management of After-Sales service as well as handling customers' feedback complaints and email enquiries Manage & rectify any issues of warranty & sellout declaration mismatch and/or extension of warranties Work with retail brands on the new deployment of systems, warranties and ordering platforms Work with e-commerce team on online store SKU listings and customer enquiries Manage & timely updating of key listings and documents (ie. Brands & staff contact listing, discount guidelines, POS listings etc) Timely arrangement of retail sales team's training schedule and events participation Handle reservations and bookings of Company's travel and accommodations Other ad-hoc duties as assignedREQUIREMENTS Degree or Diploma in business administration, business studies or sales & marketing 2 years of relevant experience in luxury retail environment or customer service industry High degree of initiative and self motivation with personal interest in timepieces Enjoys working in the retail environment and performs well under pressure Good organizational skills with leadership qualities and people management skills Strong communications and interpersonal skills Knowledge of application software like Microsoft Word, Excel and PowerPoint.
Not Specified