Job Description

. People Management and Development * Contribute to making Dior a great place to work and an employer of choice by recruiting, onboarding and engaging Retail Operations Teams in perfect alignment w . People Management and Development Contribute to making Dior a great place to work and an employer of choice by recruiting, onboarding and engaging Retail Operations Teams in perfect alignment with the Boutique Management. Provide training to all boutique operations teams on systems and procedures. Translate the strategic business goals into concrete individual goals, monitor and assess staff performance against their goals regularly to make sure the progress is on the right track. Provide individuals goals, consistent qualitative feedback, coaching & evaluation for performance improvement and develop subordinate to the next level. . Customer & Care Services Develop a beyond client expectation culture Be a key referent to review all aftersales clients' requests, local market KPIs and follow up with administrative tasks Oversee all Retail Performance & Operations projects (Local Market initiatives/ APAC initiatives) Dior (In)Sight (Net Promoter Score) Care Services (after sales) Retail Excellence (Transfer Sell Through, Shrinkage Rate, Online Appointment ) Escalate client/boutique issues when urgent/complicated to ensure excellence in service Other adhoc policy & knowledge transfer for the market . Digital Tools & Projects Key owner of all Retail Performance & Operations project and tools Support roll-out on all digital related projects for the market Oversee management of IT equipment and orders with Regional IT for effective operations (mobile phones, laptops, iPads) Manage the IT budget with the Finance Manager in line with IT requirements . POS & Cash Management Manage and supervise all aspects of POS/ Till Payments including distant selling process and guidelines Verify all transactions adhere to local market legal requirements and anti-money laundering standards. Clear comprehension & supervision of all current POS practices, procedures, systems & applications: Dior Star/Dior Pay/ Shop in Dior POS System Cash & expenses control Distant Selling process and guidelines Audit systems in place Supervise returns, exchanges, refunds and credit notes . Boutique Maintenance Manage all aspects of boutique support on contracts, Vendors, orders, invoices within budget & respect of purchasing process in local market (In line with sustainability strategy if applicable) Packaging Stationary Dry Cleaning supplies Uniform orders Store refreshments Legal label requirements Monitor and review: Service quality of external vendors and work on improvement plans Cost control and negotiate with vendors/contractors for better offers Terms & conditions of all contracts to meet company needs and legislation requirements Manage & follow up the maintenance requirements and budget for boutiques (office if applicable) Assist in managing adhoc projects and ensure timeline are met. Boutique Opening & Closing Relocations and renovation External Storage Locations Support all events/pop ups and operation implantation Inc. Hardware/security/ cleaning and all BOH process Manage IT operative on Retail & Regional Head office requirements IT equipment and orders (mobile phones, laptops, iPads) IT Budget with finance manager . Stock Management Manage inventory flows and events with a plan considering local market need. (Stock deliveries, transfers, and results/shrinkage rate of the annual inventory) Oversee the legal requirements for stock movement in the local market (CITES Certification, Imports, Exports) Align policies with the Regional Operations team, Local Boutique leaders, and operations systems to ensure that storage regulations are followed, processes are implemented, and best practices are applied by all boutiques. Supervise supply needs for both office and boutique (materials, tools, uniforms, and other things, etc.) Omnichannel co-ordination for local market . Process & Internal Control Lead and oversee the daily administrative support for the office staff as well as the local boutiques (if applicable) Assembling operational and financial data for business analysis. Visit boutiques frequently to make sure they are operating in accordance with the Dior guidelines, Regional Ops and local government policies / procedure: Compliance with health and safety policies Ensure efficient and effective management Implementation of budget and plans for btq ops Perform other adhoc duties assigned by local market leader . Education & Professional Qualifications o Diploma or university graduate in Business Administration or related discipline . Work Experience o At least 5-8 years of relevant working experience with at least 4 years at supervisory level in luxury retail industry . Other Requirements o Detail-minded o Well-organized o Numerical sensitive o Self-motivated and proactive o Good analytical, leadership and communication skills o Able to work under pressure and meet tight deadlines o Fluent in English, any additional language will be an advantage . Outlook o Professional o Polished o Presentable outlook Disposition