Job Description

Singlife with Aviva is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide range of products and services, Singlife with Aviva provides consumers control over their financial wellbeing at every stage of their lives. In addition to a comprehensive suite of insurance plans, employee benefits, partnerships with Financial Advisor channels and bancassurance, Singlife with Aviva offers investment solutions through its dollarDEX and Navigator platforms.

The mobile-first Singlife Account - with a Singlife Debit Card - allows customers to save, spend, earn and be insured all in one app. Singlife with Aviva was formed by the merger of Aviva Singapore and Singlife. First announced in September 2020 and valued at S$3.2 billion, it was the largest insurance deal in Singapore at the time and created one of the largest homegrown financial services companies in the republic.

Responsibilities:

• Conduct Post Transaction BSC Review for each BSC measurement quarter in alignment with the BSC standards and processes across entities.
• Performs Client call backs, trigger/send/review of BSC Client Survey forms.
• Follow up on CSR rectifications and ensure all CSR rectifications are duly completed.
• Conduct training / provide guidance to Financial Adviser Representatives / Supervisors on common infractions.
• Provide secretarial support and related activities for the BSC Appeals Committee.
• Perform regular/thematic/ad-hoc audit to ensure compliance to relevant legislation and company policies and procedures e.g. review of switching/replacement of policies, thematic switching, Quantum etc.
• Review of Mystery Shopping Results by external party eg. LIA etc
• Handle queries on BSC related matters.
• Implement Group requirements for compliance with MAS CP which impacts BSC.
• Stay abreast of the MAS/FAA and related regulatory requirements.
• Participate in the enhancement and UAT testing of BSC system.
• Any other ad-hoc duties as advised by Management.

• An executive with relevant experience typically gained within financial institutions.
• Coverage of job experience shall include BSC framework, disciplinary and conduct framework.
• Strong knowledge of Insurance, Financial Adviser and Capital Market regulations in Singapore.
• Satisfy the Fit & Proper assessment on an annual basis at minimum, or when other adjunct appointments are made.

• Relevant degree or professional qualifications.
• At least 2-4 years\' experience in the financial/banking industry covering related areas such as BSC review, compliance, audit etc.
• Familiar with sales advisory process e.g. Balanced Scorecard.
• Knowledge of MAS regulations & FAA will be an added advantage.

Singlife