Job Description

About the Company

Manek International Pte. Ltd. (MIPL) and group of companies are official Global Distributors for Unilever Asia Pte. Ltd. (UAPL), Singapore since 2012. Our expertise is in importing, exporting, warehousing, and distribution of FMCG products. We have extensive experience and specialize in operations from free trade zones (FTZ), bulk inventory management, consolidation and bundling efforts, re-packaging and stickering of products, and logistics. We are one of the top exporters of Unilever products worldwide. We have a very strong network of international clients in Singapore, UAE, UK, Hong Kong, Thailand, Indonesia, USA, etc. Our direct/wholesaler customer spread is in more than 80 countries. Moreover, we also have Import and Distribution set up on PAN India basis for FMCG products.

About the Role We are now looking at stabilising our sales operations and automating key processes, workflows, and systems, which will help us grow further and scale our business across our group of companies. To this extent, we are seeking a sales operations analyst with effective organizational, time and self-management skills to fulfil deliverables with minimal guidance or supervision. The bulk of this role revolves around optimizing sales efficiency by refining processes and workflows and making systematic enhancements across our group of companies. That means resolving operational inconsistencies and bottlenecks that are slowing down sales cycles. Finding solutions to these issues can be challenging, often requiring innovative thinking and careful consideration before outlining a plan. There are always reports that someone needs built, workflows that need to be updated, or forensic analysis or data discovery that needs to be done. Most of those tasks fall on sales ops analysts. Depending on who you ask (and what platform they use), using business intelligence software is the most exciting part of the job. BI tools make it easy to create reports and dashboards to glean actionable insights that can be shared with our management, sales force, and clients. Analysts are typically responsible for digging in deeper to tell the story behind the numbers and find out what’s really going on. They are also responsible for pushing the envelope and take organizations proactively to the next level. Sales ops analysts often provide the data that guides conversations regarding major business decisions and help management pick one strategy over another when it comes down to it. The function acts as a trusted advisor to the business in enabling the teams to make the right data driven decisions. This position will be based in Singapore. Job Responsibilities

• Play a key role in the successful growth and expansion of our organization, being directly involved in

planning, forecasting, territory management, processes re/engineering and go to market initiatives

• Ensure timely and accurate purchase order entry into sales systems and resolve any order

processing delays (i.e. approvals, data transmission errors, etc.).

• Oversee RMA processing and confirm validity of returned goods with clients and third-party

fulfilment partners. Work with clients and third-party fulfilment partners to assist in resolving operational process or transactional issues as required.

• Communicate order status, ETAs and tracking information to internal teams, relevant partners, and

clients.

• Optimize sales efficiency by refining processes and making systematic enhancements; resolve

operational inconsistencies and bottlenecks on a regular basis.

• Liaise with finance on order approvals, customer deductions, stock rotations, returns, and/or

delivery confirmations.

• Provide ad-hoc reports and insights as required. Provide insightful commentary and reporting on

key metrics and analytics to help transform the organization from reactive to proactive.

• Regularly schedule and actively manage meetings with sales team, partners, clients, and/or other

internal teams as required.

• Support sales operations related activities in support of other regions as needed or required; work

cross functionally to enable the business to achieve its goals through correct stakeholder management both internally and externally.

Minimum Qualification

• B.S. Degree in Business or related field.

• Min 5 years of experience in sales operations or similar roles, preferably in the consumer goods

trading industry.

• Excellent written and verbal communication skills, with a track record of presenting to senior

management and third parties.

• Excellent analytical, interpersonal, organisational, and critical thinking skill; exceptional attention to

detail and accuracy.

• Quick learner with the ability to adapt to new internal tools, systems, and processes quickly.

• Ability to pro-actively identify areas for improvement and drive projects to address those areas.

• Enjoys working with sales and other functions in a fast-paced environment.

• Ability to multitask and ruthlessly prioritize requests.

• Proficient in the usage of Microsoft Dynamics (NAV, CRM, etc.) or similar systems, Microsoft Office

(Excel, PowerPoint, etc.) and data visualization tools such as Power BI and/or Tableau.