Job Description

About us

IHG Hotels & Resorts' first voco™ hotel in South East Asia is now open on Singapore’s world-famous Orchard Road!
voco® Orchard Singapore provides guests with the world-renowned voco™ experience from the moment they walk through its doors. Famed to be hotels to count on, yet different enough to be fun, voco hotels are unstuffy hotels where people feel comfortable to relax, and just get on with life. Hotels that stand out from the crowd, voco combines familiar comforts with the indulgences of a hotel, to create somewhere that’s dependable, but not vanilla. Somewhere premium, but with a laidback spirit. Somewhere reliable, but different.
Your day to day
voco Orchard Singapore is seeking dynamic and passionate Sales Coordinator for its sales & marketing team. As Sales Coordinator, you'll work in co-operation with the corporate and MICE business development team and co-ordinates the preparation and issuance of business proposals and contracts, and bookings for guestrooms and/or event venues. You will support the management of assigned portfolio of accounts with guidance by the team.

• Acts on guests’ requests, provides initial suggestions on sales enquiries
• Distributes sales leads immediately for responses within the stipulated time frame
• Preparing sales related documents throughout the sales process
• Attend to the general sales hotline and all incoming telephone calls within the brand standard
• Resolve requests and/or complaints to the satisfaction of the guest; inform supervisor of major problems, complaints, disturbances or dissatisfied clients.
• Proficient in the application of all Sales tool and systems; maintenance and management of database, support with departmental reports
• Communication and preparation of show room keys and checking of the show rooms
• Preparation / consolidation of overseas sales call schedule / appointments for Sales team
• Work on educational or familiarization groups in co-ordination with the Sales team
• Preparation, requisition and stock control of collateral, printed material, stationery, corporate gifts and promotional items
• Raising the sponsorship letters, vouchers and purchase requisition forms
• Participates in direct marketing assignments
• Assist with the preparation of new products and services as directed and provide guests with information
• Attend the sales-related meetings from time to time, and may be required to take minutes of meetings to be circulated accordingly
• Raise the awareness and reputation of your hotel and the brand locally
• Other ad-hoc duties as assigned by your supervisor – unexpected moments when we have to pull together to get a task done

What we need from you

• Diploma/Degree in Business or Hospitality management or related disciplines
• Minimum 1 years’ experience in Operations or Sales in service industry
• Good communication skills and shows initiative
• Proficient in Microsoft Office applications
• Flexible work approach

What we offer
We’ll reward all your hard work with a great salary and benefits – great room discount and superb training.Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us. IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.
Job Reference: EMEAA33245