Sales Coordinator
Singapore, Singapore
Job Description
Application due 2022-09-30
- Customer Service & Contact Center Operations
- Entry level
- Singapore, Singapore
Customer Service cum Sales Co-ordinator We are hiring a customer service cum sales co-ordinator to manage customer queries and complaints. You will also be asked to interface between sales team, stock, customers, and warehouse. To do well in this role you need to be genuinely excited to help customers, be confident at troubleshooting and escalate complaints across a number of communication channels to resolve customers issues. Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Coordinating installation and repair jobs with technicians.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Higher Secondary/Pre-U/'A' Level, Diploma.
- Able to communicate well in English.
- Ability to stay calm when customers are stressed or upset.
- Experience working with customer support.
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 51,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
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Job Detail
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Job IdJD1069798
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned