Job Description

• Designing processes, ensuring SOPs and KPIs are drafted and implemented for new projects/ accounts.
• Ensuring the projects UAT and Go-Lives Date are met for new projects.
• Manage the smooth running of after-sales program to ensure processes and KPIs are aligned to SOP/SOW
• Engage with different stakeholders across the company to support customer\'s requirement
• Effective communication both internally and externally
• Anticipate and articulate customers\' issue and work within the organization and/or customers\' vendor/partners to provide resolution and resolve root causes.
• Establish long term relationship with customers including their vendors/suppliers for smooth running of the project
• Track and monitor KPIs and provide customer with regular performance report
• Conduct Monthly or quarterly business review with customers to present performance rating, manage corrective action plan and follow up with continuous improvement
• Participate in root cause analysis, data review and process flow design
• To act as a key escalation point of contact for the customers

Requirements

• Diploma in Business and above
• At least 2 years of managing sales account system implementation or customer success

Additional Information

Career Level

Senior Executive

Qualification

Diploma, Advanced/Higher/Graduate Diploma

Years of Experience

3 years

Job Type

Full-Time

Job Specializations

,

Company Overview

As Singapore\'s designated postal operator, Singapore Post (SingPost) provides mail services to homes and businesses throughout the country, besides pioneering e-commerce and logistics solutions across the Asia Pacific region and beyond. SingPost\'s diversified offering includes retail, storage, financial services and integrated business services in addition to its traditional postal activities, and the company now operates in 19 markets with over 7500 employees around the world.

The origins of SingPost can be traced back to 1819, when a single mail office was established to serve the newly-founded British trading post of Singapore. Demand for postal services soon began to grow, and the \'Post Office\' was officially established as a government department in 1858. To learn more about SingPost\'s heritage, please visit https://160.singpost.com/. Today SingPost is listed on the SGX-ST, with its largest shareholders being Singapore Telecommunications Limited (21.8%) and Alibaba Group Holding Limited (14.5%).

Being Singapore\'s designated Public Postal Licensee (PPL), a position that was renewed in 2017, SingPost is responsible for managing the country\'s 57 post offices, 743 street posting boxes and 11,050 POPStation lockers across 156 locations, as well as issuing stamps, maintaining the national postal code system, processing and delivering average 3 million mail items daily.

SingPost takes a proactive approach to diversifying its operations, while also ensuring that its various subsidiaries and services are seamlessly integrated. In addition to SingPost\'s eCommerce business, an ecommerce enabler that provides brands and retailers with integrated ecommerce solutions, SingPost offers logistics and fulfilment services to businesses through Quantium Solutions across the Asia Pacific region. Another business, Speedpost provides international shipping to more than 200 destinations across the globe and courier services within Singapore, while CouriersPlease delivers parcels throughout Australia, and Famous Holdings offers international freight consolidation and forwarding. Lock+Store offers self-storage solutions in Singapore, Hong Kong and Malaysia. Together, these end-to-end solutions result in a unified organisation with a firm foothold in a wide range of strategic markets, and a shared vision to become a global leader in both communications and e-commerce logistics.

SingPost has received international recognition for the quality of its operations, including awards for customer care, investor relations, digital innovation and e-commerce. Innovative and forward-thinking, SingPost has successfully developed a globally competitive postal and logistics infrastructure which is perfectly positioned to keep pace with Singapore\'s ambitious plans for the future.

Additional Company Information

Registration No.

199201623M

Company Size

2001 - 5000 Employees

Average Processing Time

15 days

Industry

Transportation / Logistics

Benefits & Others

Medical, Regular hours, Mondays - Fridays, Business (e.g. Shirts), Flexible benefits

Singapore Post