Job Description

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• Order Management

• Provide Order Management and customer support for all shipments into and out of Asia Pacific regions.
• Takes responsibility for the order fulfillment process and ensure orders are processed timely.
• Create sales orders and purchase orders in SAP system.
• Provide order acknowledgement or email notification if third party customer.
• Execute order changes in SAP system after agreement with Planners, site logistics and customers.
• Perform weekly PO/SO comparison and ensure order changes are aligned with Shared Service team.
• Perform daily delivery creation upon batch yield from supplying site.
• Generate weekly delivery report and perform checks to ensure auto PO and auto delivery transactions are in order.
• Takes responsibility to ensure LC compliance and orders are closely tracked and processed timely for submission to the bank for collection.
• Provide support to market on end to end registration samples requirements.
• Co-ordinate with shipping site and source for the right sample, taking into consideration the right shelf life, regulatory requirements etc.
• Perform necessary documentation and material allocation.
• Initiate RCT request and co-ordinate with Medical Directors in Market for necessary approval.
• Initiate master data set up and plant extension.
• Ensure proper permits and full sets of shipping documents are in place prior to shipment execution.
• Hold regular meeting with market and RA to review registration sample shipment status.
• Support market and RA on all registration sample related enquiries.
• Hold monthly meeting with Finance to review goods return tracker.
• Perform monthly review on inventory at site and take necessary action with Planners and shipping sites.
• Any other duties that may be assigned.
• Shippping Documentation

• Responsible for all shipping documentation functions within Supply Chain;
• Ensure all shipments are processed and complete set of shipping documentations are provided to markets timely to facilitate customs clearance in market;
• Ensure all shipments are processed within the stipulated turnaround time and meeting KPIs;
• Support markets on documentation issues upon importation, follow through and resolved in a timely manner;
• Ensure all financial documents are generated in accordance to the guidelines for revenue recognition;
• Letter of Credit:

• Co-ordinate with 3rd party customer on LC issuance
• Vetting of LC, ensuring conformance to LC
• Applying Green Light Process with supplying site and 3rd party customer
• Presentation of documents to Bank
• Communication with bank on charges, proceeds, queries, etc
• Weekly review of Shipped Not billed report and follow up with shipping sites for any incomplete documentations or transactions.
• Work closely with stakeholders to identify and execute process improvements
• Generation of monthly reports
• Any other duties that may be assigned.

• Minimum Diploma or other relevant qualifications;
• Minimum 8 years of relevant experience in order management and fulfilment roles;
• Experience in pharmaceutical or manufacturing industry is preferred;
• Experience in SAP and in handling LC is preferred;
• Good time management skillset, ability to multitask;
• A team player, collaborative mind-set and able to articulate well with a focus on customers