Job Description

Mandai Wildlife Group is dedicated to caring for the planet and protecting animals and nature. Conservation education is intrinsic in all interactions with the Group, to inspire action for a healthier world.Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore\'s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.Mandai Wildlife Group advocates for biodiversity, contributes leading wildlife research, develops innovative solutions to promote living sustainably, and collaborates with conservation partners in Singapore and Southeast Asia.The Group provides funding and in-kind support to Mandai Nature for conservation work across Southeast Asia.Mandai X is the growth accelerator and venture building arm of Mandai Wildlife Group that sparks, catalyses and accelerates innovative ventures in completely new domains that drive growth and impact at scale.Job Duties and ResponsibilitiesThis role will work closely with a team of sales representatives and is responsible to:Prepare sales presentations, coordinate sales meetings and write meeting minutes.Prepare and generate weekly sales reports.Process new and renewal membership application orders accurately and efficiently, includes verifying order details, collecting payment, preparing contract, admission document and ensuring timely delivery.Process quotation, sales order, purchase requisition, purchase order, delivery order and invoicing.Maintain customer databases, update customer records, and ensure accurate and up-to-date information.Coordinate and track sales leads, monitor the progress of sales activities, and provide regular updates to sales team in organised and consistent manner.Collaborate with internal departments to ensure timely and accurate order fulfilment and resolve any issues or discrepancies.Serve as the first point of contact for customer inquiries, providing excellent customer service and addressing their needs promptly via phone or email.Provides customers with detailed product information, explaining features, benefits and pricing and connect with customer pertaining to membership compliance when arises.Assist in managing customer accounts, including handling customer requests, updating account information, and resolving customer complaints or concerns.Build and maintain strong relationships with customers, ensuring customer satisfaction and loyalty.Job RequirementsGeneral diploma in any fieldAt least 2 years of relevant work experience in Sales Support and Administration.Experience in sales reporting, inventory and coordinationKnowledge of sales processes and procedures, including order management and customer service.Proficient in Microsoft Outlook, Excel, Word, PowerPoint.Self-motivated with an analytical mind and excellent problem solving skills.Experience in SAP system in order processing will be an added advantage.Possess excellent written and spoken communication, interpersonal and organisational skills.An independent team player who takes initiative, prompt and detailed-minded, adaptable in a dynamic fast-paced environment.Excellent time management skills to prioritise tasks and meet deadlines.Ability to do light lifting task.Pleasant, friendly and warm disposition.Specialization : Administration / Support Function
Type of Employment : Permanent
Minimum Experience : 2
Work Location : Corporate Office

Mandai Wildlife Reserve