Job Description

Roles and Responsibilities

• Takes charge of a team in processing account opening and account maintenance for account opening and account maintenance request for Equities, Futures and Leverage Forex timely and accurately within SLI with no customer impact.
• Ensure no disruptions in daily business as usual in terms of accuracy and timeliness in meeting Service Level Indicator as established with Business.
• Attend to internal and external customers\' queries received from internal Business Units
• Adhere to documented procedures, control guidelines and compliance framework
• Update Management statistics for reporting on daily, monthly, and ad-hoc basis.
• Attend to internal and external customers\' queries received from internal Business Units.
• Ensure standard operating procedures are adhered during processing of applications and requests.
• Maintain tight oversight of Ops risk and controls thus improving overall risk awareness & culture
• Advocate continuous process improvement and leverage on technology to drive innovation and process automation projects/initiatives to achieve better customer & employee experience
• Mentor and motivate team members to achieve productivity and engagement
• Participate in adhoc weekend industry business continuity plan exercise.
• Handle adhoc assignments/projects/initiatives with documentation of user requirement specifications, review of functional specifications and perform user acceptance testing.
• Ensure that discrepancies/exceptions, if any, are immediately reported to Head of Department and ensure prompt and effective resolution.

• Positive attitude towards learning new roles and adapting to changes.
• Possess problem solving skills with excellent verbal/written communication and interpersonal skills.
• Eye for details and meticulous in handing tasks assigned.
• Able to handle tight timeline and meeting SLI.
• Pro-active with the ability to work independently and a strong team player are essential attributes.
• Proficient in Microsoft Office applications.
• Proficient in Client Onboarding process and system, SGX WebFE are added advantages.
• Candidates from securities/brokerage back-office experience are added advantages.

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