Job Description

"To be the most loved everyday food and groceries destination!" - that\'s our mission at foodpanda (small \'f\').

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores - foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!

We are looking for enthusiastic problem solvers to join us in scaling our platform, to digitalise businesses in Asia, uplift rider livelihoods and build a hyper-convenient platform for our customers. If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. Our diverse and high-performing team comprises people from more than 60 nationalities, and we welcome all experiences, backgrounds, and perspectives.

We are looking for a highly motivated Senior/Business Analyst, Salesforce who will be responsible for delivering on medium-large scale projects end to end, as well as managing and prioritising any open backlog of items.

The successful candidate will have a chance to work with several countries across the APAC region and report to the APAC Salesforce Manager under the Sales Operations team. He/she will work closely with all levels of management to make sure that the scope and direction of each initiative is on schedule, as well as other internal stakeholders for support. This is a great opportunity to learn from and step into a leading, on-demand food delivery experience!

Responsibilities:

• Work closely with local markets and regional business stakeholders to analyse business processes and gather requirements, through facilitation of discovery sessions
• Manage projects from conception, all the way through to production deployment, within project timelines.
• Perform gap analysis and recommend optimal solutions to drive business improvements and long term efficiency
• Represent APAC in all discussions with foodpanda global counterparts to influence and align on strategic developments and act as the bridge between business and technical teams to deliver new product features
• Manage the list of open backlog items to ensure timely resolution of critical business features
• Ensure all system solutions are properly configured, tested, and implemented
• Act as an escalation point to ensure the smooth running of daily business activities
• Conduct user training and maintain any associated documentation

Requirements:

• At least 5 years experience as a business analyst or consulting role.
• Demonstrate a strong understanding of core Salesforce concepts
• Excellent problem-solving skills
• Excellent communication and stakeholder management, with the ability to convey technical concepts to non-technical audiences
• Ability to work autonomously in a highly demanding and often changing business environment
• Highly organized with the ability to execute on multiple, concurrent projects
• Fluent in English, both written and spoken
• Knowledge in working with JIRA is a plus

What We Offer

• A dynamic and challenging work environment.
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast growing and global company.
• Other benefits include free food, health and dental insurance, and learning and development opportunities!

Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners.

Foodpanda