Job Description

Job Number 22168050
Job Category Rooms & Guest Services Operations
Location The St. Regis Singapore, 29 Tanglin Road, Singapore, Singapore, Singapore
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Serve Residence owners and their guests by responding to personal instructions, requests, and arrangements. Uphold the highest levels of hospitality, safety, and security to our Residence owners and their guests. Accommodate Residence owners and their guests by furnishing information about the property and the surrounding area amenities, including venues on the campus, events, activities, hotel restaurant outlets, as well as local restaurants. Answer, record and process all Residence owners\xe2\x80\x99 calls, messages, requests, questions or concerns, and contact appropriate department (e.g. Engineering, Housekeeping) as necessary. Review shift pass-ons or daily memo books and register pertinent information in system (e.g., BuildingLink). Maintain Residences Rules and Regulations of Residence owners and their guests, including Residence owners\xe2\x80\x99 unit information, authorizations, system updates, as well as taking ownership and accountability of all on-site vendor interactions, authorizations and insurance requirements.

Welcome, acknowledge and thank Residence owners with genuine appreciation and provide a fond farewell. Ensure uniform, nametags, and personal appearance are clean, professional, and in compliance with company standards. Anticipate and address Residence owners\xe2\x80\x99 service needs, assist individuals with disabilities, accommodate Residence owners\xe2\x80\x99 and their guests\xe2\x80\x99 requests while focusing on safety and security at all times. Speak with others using clear and professional language, prepare and review written documents accurately and completely and answer telephones within 3 rings using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, listen and respond appropriately to the concerns of other departments. Comply with quality assurance expectations and standards. Stand, sit or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Execute other reasonable job duties as requested.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York\xe2\x80\x99s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.

St. Regis Hotels