Senior Coordinator, Air Freight Export

North East Region, Singapore, Singapore

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Care for cargo - Check Station Metrics Widget; Check LCM (Life Cycle Monitor) \xe2\x80\x93 ensure On-time performance against customer promise.
Accepts all booking orders (from customer or overseas office) and processes them for handover to Operations.
Acts as key contact for allocated customers \xe2\x80\x93 Own the customer, quality, gross profit.
Stays informed on shipment and exception status for allocated customers.
Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution.
Handles customer enquiries.
Builds partnership and respond promptly - Takes and handles any customer complaints/feedback; solves customer complaints or assigns tasks to other functions
Participates in joint Sales visits if necessary.
Offer innovative solutions through upselling
Passes on leads to Sales.
Acts as first contact point for customer claims; supports customer in notification and reception of claims, provides DGF claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete, where applicable.
Collaborates closely with Export Operations, Freight planning team and other departments for smooth handling of shipments and continuous updates.
Escalates issues, if required.

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