Job Description

Summary:
The Sr. Customer Engineer is responsible for designing, building, deploying, and maintaining the IT infrastructure using the latest technology. He/she ensures all the IT systems that support businesses of any size to function efficiently.Duties & Responsibilities:

• Support the TSG in carrying out Project Implementations, POC, Heath Checks (Maintenance) & 24x7
• Support for customers such as: Identifying, Installing and Configuring Hardware & Software Solution
• Troubleshooting technical issues & diagnosing and repairing faults
• Providing timely and accurate customer feedback
• Managing multiple cases at one time
• Following up with clients to ensure the problem is resolved
• Testing and evaluating new technologies
• Manage day-to-day implementation activities
• Provide mentoring and support to department colleagues, as necessary
• Contribute to the execution of improvement plans to achieve increased customer satisfaction
• Perform other duties and functions deemed necessary for TIM Technical Support unit

Qualifications:
Education:

• Must be a graduate of BS Computer Science, Information Technology, Engineering, or any computer related course.

Experience:

• Prior experience in Tech Support for Intel x86 Servers, Midrange to Enterprise Storage, Third-Party Backup such as NBU, ARCSERCVE or VEEAM.
• Experience in Virtualization platform such as VMware, Nutanix AOS, HyperV.

Skills & Competencies:

• Certification in Servers, Storage, VMware, Nutanix, Arcserve, Veeam is advantageous.
• Attention to detail and good problem-solving skills.
• Good communication and presentation skills, problem solver, interpersonal and team-oriented

Join our AWESOME team and enjoy the following benefits:

• Group Accident Insurance Coverage on Day 1
• Health Maintenance Coverage up to Php 400,000 per illness/year upon regularization
• HMO Benefit for 1st dependent
• Vacation Leave of 15 days, pro-rata upon the anniversary
• Sick Leave of 15 days, pro-rata upon the anniversary
• Company Uniform
• 50% OT Premium Pay on weekdays, 65% OT Premium Pay on weekends
• Christmas Basket every December
• Retirement Plan (as mandated by PH govt)
• Healthy, Kind and Nurturing Work Environment
• Career growth and opportunities for promotion
• Engagement Activities (remote & onsite)
• Generous salary increment during annual reviews (performance-based)
• We reward top performers with BONUSES every December

Job Type: Full-timeBenefits:

• Health insurance

Schedule:

• Monday to Friday

Supplemental Pay:

• 13th month salary
• Overtime pay

Education:

• Bachelor's (Required)