Job Description

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.






Working Arrangement Hybrid The Opportunity The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering our employees with the resources they need to succeed and for the future of our business, which is why we need you We are looking for someone with: Education: Bachelor’s Degree (4 year program) Schedule: Amenability to work on shifting schedules Location: Amenability to work at UP Technohub Commonwealth Quezon C HYBRID Work Arrangement – amenability and readiness to work onsite and from home anytime (dependent on business needs AND/OR current external environment/situation). On the job you will: Responsible for managing the Long-Term Disability (LTD) perm block, ensuring offsets are in place and periodic follow-ups with claimants are conducted to ensure there is no change in physical and cognitive function. Nice to haves:

• Technical Skills:
• Ability to use the desktop computer system
• Typing skills (at least 8000 KPH or 35 WPM)
• Basic internet skills and knowledge of MS Word and Excel

• Soft skills:
• Has excellent oral and written communication skills
• Has keen attention to detail (critical)
• Has excellent customer service skills and accountability for customer requests or issues
• Strives for continuous improvement
• Positively impacts team and inter-departmental relationships and works to resolve conflicts with tact and diplomacy
• Has superb organization skills and ability to multi-task and can work under time pressures
• Is solution-oriented and demonstrated sound judgment and decision-making skills
• Has ability to probe, investigate discrepancies and resolve issues
• Responds to challenges and opportunities in a positive and productive manner

Minimum Skills Requirements to Perform: Product-specific:

• Good understanding and appreciation of the Group Benefits environment and its clients

Process-specific:

• Knowledge of disability processes
• Good understanding of Manulife’s privacy and confidentiality policies and guidelines

Tool-specific:

• Excellent understanding of Navigator and other Citrix applications.
• Ability to use Amazon connect or Avaya telephony system

Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today. About John Hancock and Manulife John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at manulife.com . One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including life insurance , annuities , investments , 401(k) plans , and education savings plans . Additional information about John Hancock may be found at johnhancock.com . Manulife is an Equal Opportunity Employer At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact recruitment@manulife.com .