Job Description

• Updating of departure manifest and information table to terminal and ICA.
• Tally passenger count for every departure.
• Follow up with front office concerning all cabin changes, blocked cabins before departure.
• Inventories stocktake of consumables such as cabin card, lanyards, cleaning kit and baggage tags and update senior manager and request purchase if stocks deplete.
• Supervises the maintenance of check-in equipment and follow up with vendor on maintenance/repair schedules
• Ensure that Ground handers are briefed on updated requirements and regulation each sailing.
• To pick up the lost & found items from each ship and hand over any valuable items to Embarkation Manager
• Double check that all access cards and manifest labels are printed as per standard procedure.
• Check that all ground handling staffs are at their designated area for operations.
• Monitors disembark and embarking process liaise with ground handers to ensure a smooth process throughout.
• Handle difficult passengers as and when needed to avoid commotion.
• Liaise with sales/tour agents for group check-in for big group to ensure a smooth check-in process.
• Investigate and follow up with any complaint emails and revert to customer service with the finding.
• Investigate and follow up on baggage damage case and revert the findings customer services.
• Reply on enquiry about anything related to embarking passenger such as visa requirements, passport validity etc.
• Well verse in Microsoft office
• Access the situation during operations, able to make decision under pressure to ease the operation.
• Handle last minute request from other departments.
• Establish communication with ground handlers, Ship side, agent, ICA, terminal and sales team throughout operations to ensure all requirements are met.
• Handle any other duties as assigned.

• Minimum ‘O’ Level with 4 years of embarkation experience and or hospitality training.
• Microsoft Office skills
• Good telephone skills