Senior Executive, Client Grants, Enquiries
Singapore, Singapore
Job Description
- Provide quality service to seniors and their caregivers so that they can access the various national long-term care schemes seamlessly
- Collaborate with stakeholders such as long-term care providers and general practitioners to assist seniors in their scheme application
- Handle and manage case-specific queries to ensure clients\xe2\x80\x99 needs and concerns are met
- Conduct investigation and fact-finding into complex cases escalated, and propose and execute solutions to resolve these cases
- Perform feedback aggregation and analysis to identify areas for improvement in order to provide a better service to the seniors and their caregivers
- Prepare reports and submissions regularly to senior management and other governments agencies to review case outcomes and processes
- A degree in any discipline preferably with experience in customer service and behavioural insight is preferred
- Possess excellent writing, verbal communication, and customer service skills, with the passion and patience to serve the seniors
- Organised, resourceful, strong problem-solving ability, able to multi-task and work efficiently in a fast paced environment
- Able to work independently and as a team player with motivation to learn and progress as a team
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Job Detail
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Job IdJD1280290
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned