Job Description

About this job

Maintain a client service orientation by managing day-to-day project deliverables and client communications and coordinating on analysis and reporting of assigned research projects.

Responsibilities

• Play a bigger contribution role in the delivery of projects including the design of the questionnaire, analytical plan, and report
• Developing the first draft for the manager to review
• Provide client servicing on more advanced questions and continue to build industry knowledge to gain expertise
• For projects without Project Management team involvement, Senior Associate is to manage the project across all key stages (Pre-field, in-field, and post field)
• For above, Senior Associate is also to manage relevant stimuli, fieldwork briefing & debriefing
• fieldwork observation (when required), providing timely & regular updates to client
• Proactive in addressing any possible red-flags, take initiative in finding/providing solutions to any issues
• Prepare relevant code frames for coders in consultation with Manager based on all verbatims
• Final raw data preparation for submission to the Data Processing team
• Prepare tabulation specifications, and the right charting template; submit them to the Data Processing team/ Chartist.
• Conduct a verbal presentation of the findings, either partial or full presentation to the client
• Take initiative in seeking resources/assistance, and make corrections while ensuring the project is executed within the scheduled timeline and budget
• Participate in regular review/feedback of systems, procedures, and any operation concerns with the end goal of improving productivity and cost-efficiency
• Provide coaching & guidance to juniors in relevant project management topics
• Perform other related functions that may be assigned
• Drive overall client satisfaction to achieve a high Net Promoter Score (NPS) and a high performing team environment

Qualifications

• Bachelor\'s Degree or equivalent, Master\'s Degree desirable; relevant Degree in sociology, anthropology, psychology, or business is desirable
• At least 2-3 years of relevant experience in a market research agency.
• Proven track record in developing quantitative analyses and ad hoc reports to effectively monitor performance, AND trends, and identify opportunities for client brands
• Strong command of cross-tabulation tools (e.g. Survey Reporter, SPSS) is a bonus.
• Proficient in Microsoft Excel & PowerPoints and Google Spreadsheet & Slides.
• Excellent written & verbal communication skills

Additional Information

About NielsenIQ

NielsenIQ is a global measurement and data analytics company providing the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world\'s population. Focusing on consumer-packaged goods manufacturers and FMCG and retailers, we enable customers to defy what\'s possible. How? We combine unparalleled datasets, pioneering technology, and the industry\'s top talent to create insights that unlock innovation. Join us and change the landscape.

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NielsenIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

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