Job Description

Job Snapshot

• 
  Employee Type:
  
  Full-Time
• 
  Location:
  
  Singapore
• 
  Job Type:
  
  Other

• Handle enquiries and coordinate with internal and external stakeholders to look into clients or caregivers requests and feedback to achieve closure on issues raised
  • Resolve simple and complex cases within 3 and 7 working days respectively
• Processing of appeals and back payments
  • Accurate submission of appeals and completion rate of 100% on all appeals
• Administration support for enquiries management
  • Maintain a 100% accuracy administrative functions and generate letter reports within the time frame given
• Ensure clients\xe2\x80\x99 requests for updates are captured in the system, particularly adding care-of addresses and opt-out from long term care schemes.
  • Ensure 100% accuracy in updating clients\xe2\x80\x99 requests.
• Any other ad hoc projects which may be assigned by supervisor

Job Requirements

• Degree in any discipline, preferably with experience in customer service or Diploma with years of relevant experience
• Fresh graduates with passion for customer service are encourage to apply
• Good written and spoken English is a must. Proficiency in a second language (Mandarin, Malay or Tamil) is an advantage.
• Good analytical, writing and interpersonal communication skills
• Excellent customer service and interpersonal skills
• Meticulous and inquisitive attitude with strong follow-up skills
• Team player with high level of initiative and able to work independently and under pressure.
• Proficiency in Microsoft Office