Senior Executive, Customer Experience And Enquiries

Singapore, Singapore

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Handle enquiries and coordinate with internal and external stakeholders to look into clients or caregivers requests and feedback to achieve closure on issues raised

Maintain a 100% accuracy administrative functions and generate letter reports within the time frame given
Ensure clients\xe2\x80\x99 requests for updates are captured in the system, particularly adding care-of addresses and opt-out from long term care schemes.

Job Requirements

Degree in any discipline, preferably with 1 year of experience in customer service or Diploma with 5 years of relevant experience
Good analytical, writing and interpersonal communication skills
Excellent customer service and interpersonal skills
Meticulous and inquisitive attitude with strong follow-up skills
Team player with high level of initiative and able to work independently and under pressure.
Proficiency in Microsoft Office

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