Job Description

Company : Sime Darby Services Pte Ltd

Job Purpose

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  Lead, design and implement operating strategies to manage transient and loss-of-use, including operations.
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  Oversee and manage related branches\xe2\x80\x99 operational fleet matters to support the business.
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  Handle transient related customer service resolutions.
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  Develop and conduct customer service programs and QC processes.

SDS OPERATIONS (Transient)

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  Manage all transient related repair cost & recoverable damages, accidents and vehicle return, including its approvals.
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  Analyze and strategize vehicle disposals - based on age, mileage, condition, utilization and etc.
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  Oversee operations lead\xe2\x80\x99s scheduling and job requirements. Lead and manage Operation Assistants\xe2\x80\x99 movements, ensuring optimum performance and fairness.
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  Monitor and manage vehicle movement to ensure optimum business utilization.
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  Train and guide a team of Operations Assistants to deliver high standard of customer service.
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  Accountable for SDS fleet movement. Ensure all inventories are accounted for daily and/or monthly stock check.

SDS OPERATIONS (Loss-of-use)

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  Supervise and ensure operation staff adhere to workflow processes and operational conduct.
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  Ensure proper fleet management (maintenance, cleanliness & readiness) and accountability.
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  Monitor and administer all records for loss-of-use.
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  Lead and guide operation staff on all day-to-day requirements.

SDS OPERATIONS (Events)

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  Manage chauffeur drive and/or events requirements to ensure smooth operations from start to end.
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  Oversee and allocate required resources to ensure zero incident report as much as possible.
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  PIC for resource recruitment, training, and safety briefing. All are to be conducted prior to any event commencement.
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  Coordinate pre and post briefing with relevant stakeholders.
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  Ensure profitability for the event.

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  Whenever required for events; To plan, design and conduct customer service training and provide guidance to team members to ensure consistent service quality.

Others

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  Provide operational/admin support for projects/events.

Job Requirements

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  Minimum 3 years customer service experience (front-facing) & supervisory roles
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  Minimum Diploma in Business discipline
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  Class 3 Driver\'s License
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  Proficient in MS Office application
  
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  Knowledge on common make and models of vehicles will be an added advantage