Job Description

Senior Executive / Executive - Membership ServicesMembership AdministrationHQ - SAFRA Mount FaberSingaporean onlyWe are currently seeking a dynamic, customer-oriented and responsible Senior Executive / Executive - Membership Service to be part of our team. Your work will be critical in ensuring the team meets its goals of efficiency and customer satisfaction.ResponsibilitiesYou will assist in managing the day-to-day operations in Membership Administration, which includes:

• Assist to lead the processing team to ensure the effective, accurate and timely processing of daily membership applications and related tasks;
• Lead the processing team for membership renewal efforts;
• Evaluate the effectiveness of the support provided by the team and update processes and procedures accordingly;
• Work with stakeholders, example, IT to develop systems to enable forward planning and cost savings, where applicable;
• Review, evaluate membership policy matters and recommend changes, where applicable;
• Analyzing data and trends for membership reporting
• Supervise and motivate team which includes planning and allocating work, monitoring achievement of deadlines, and supporting staff as appropriate;
• Respond to email inquiries and phone inquiries and demonstrate a willingness and ability to resolve customer feedback issues in a positive and solution-focused way; and
• Sharing information and knowledge and enabling cooperative working across teams; and
• Assist with projects as needed.

Requirements

• Degree with at least 5 years\' proven experience of effective supervision, motivation and support of staff.
• Prior experience of providing or overseeing successful administrative support within a membership operation setting or multinational corporation environment will be an added advantage;
• Strong team leader as well as good team player who is able to work under pressure and tight deadlines;
• Proficient in advanced Excel functions and data analytics;
• Meticulous with good oral and written communication skills in handling both employee and member relations; and
• Position offered will be based on the relevant experience.

Interested candidates are invited to apply online with a comprehensive resume, via the APPLY NOW button below.We regret that only shortlisted candidates will be notified.Thank you for applying.Employer questionsYour application will include the following questions:Which of the following statements best describes your right to work in Singapore?

SAFRA