Job Description

• Work in a team to build engagement of Community Care Partners through digital channels * Support the Team Lead in the management and site implementation of AIC's main digital engagement channels hosted on Workplace by Facebook and the AIC webs Work in a team to build engagement of Community Care Partners through digital channels Support the Team Lead in the management and site implementation of AIC's main digital engagement channels hosted on Workplace by Facebook and the AIC website. This will include: (i) membership management and technical support (ii) exploring new tools to increase platform functionality and enhance user experience (iii) mining data and insights to devise dashboard reports to refine content and operation strategy Work with a team to build the communications infrastructure to support the timely dissemination, archival, and tracking analysis of advisories and guidelines to the community care sector Manage the Partners Mailbox Play a role in evaluating the effectiveness of team communication and engagement and recommend timely refinements, where required Work closely with teammates to introduce new and novel ways of communicating to the sector, including use of videos and social media apps Play a coordinating role in organising major annual events for the sector, such as the Community Care Work Plan Seminar and Community Care Day as well as regular events like webinars Able to present the Department's plans to the senior management team, when required Provide account management to assigned community care service providers to understand their strengths and provide support to facilitate their growth and development Requirements: Minimum recognised degree in Digital Communications, Marketing Communications, or relevant areas Preferred at least 1-2 years of experience in digital communications Strong technical knowledge and skills in Office 365 suites, Sharepoint2019 and web analytics Strong understanding of social media and digital platforms is a plus Prior experience with webinar tools, ability to troubleshoot on virtual events, broadcast/streaming technologies and live events is an asset Ability to collaborate with internal stakeholders High level of responsiveness, sense of urgency, ability to operate on a highly pressurised and dynamic environment Strong interpersonal and communication skills Strong drive for results, ability to plan, track and follow through to deliver on aggressive deadlines