Job Description

As part of Pan Pacifc Hotels Group, PARKROYAL on Beach Road, a 346-room hotel, is perfectly located for business and leisure travellers in the city centre of downtown Singapore. Relax and enjoy world-class restaurants, shopping and business convention facilities. A stay at this wonderful Singapore hotel will always connect you to the best that Singapore has to offer and bring you unforgettable local experiences.
Our facilities include: Ginger (all-day-dining), Si Chuan Dou Hua (fine dining chinese restaurant), Club 5 (Bar), Wellness Floor (pool, spa and gym) and world-class banquet facilities with the brand new The Ballrooms.
The Role
Position summary statement:
The Senior Lifestyle Executive ensures exceptional guest and member experiences by providing personalized care, efficient scheduling, and seamless service. Responsible for driving programs, enhancing guest experiences, and supporting spa /gym / studio / pool operations to maximize revenue. This role focuses on attracting, engaging, and retaining spa / fitness members through operational excellence, effective sales strategies, personalized service, and promotional initiatives.
Primary Responsibilities:
Guest/Member Relationship Management
a) Serve as the primary point of contact for clients, residents, or members to ensure their lifestyle needs and preferences are met.
b) Develop strong relationships with guests and members to understand and anticipate their lifestyle needs.
c) Address and resolve any issues or requests.
Event / Program Planning & Management
a) Plan, coordinate, and execute events / programs.
b) Oversee logistics, scheduling, partners liaison and any special requests.
Service Excellence
a) Ensure the delivery of exceptional service across all lifestyle offerings, such as wellness, fitness, leisure activities, and dining experiences.
b)Continuously improve services based on feedback and market trends.
c) Lead a team to maintain high standards of service delivery and guest satisfaction.
Program Development
a) Develop and introduce new lifestyle programs and initiatives that add value to the guests and members experience.
b) Collaborate with various departments design programs that cater to the interests and needs of guests and members.
c) Stay informed about lifestyle trends and incorporate innovative ideas to keep services relevant and engaging.
Operations & Administration
a) Manage monthly staff rosters and ensure accurate records of overtime, leave, and holidays are submitted on time.
b) Attend and conduct meetings when necessary.
c) Cultivate strong, professional relationships with all members and guests, addressing queries and feedback promptly to uphold exceptional service standards
Product Knowledge and Administration
a) Be well informed and knowledgeable on any promotion or product launches and any new happenings within the outlet and relay this to all staff members.
Talent Profile

• Minimum 2 years working experience in similar capacity
• Strong administrative and organization skills
• Computer literate (Microsoft Word, Excel, Powerpoint)
• High customer service focus
• Excellent interpersonal and human relations abilities
• Some exposure to project management
• High levels of flexibility and adaptability and ability
• Strong team playing skills
• Act with utmost integrity

Skills Required