Senior Officer/manager/avp, Contact Centre | Bank | Up To $8000

Singapore, Singapore
Adecco
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Job Description


  • Contact Centre Environment
  • 4 weekday + 1 Saturday
  • Location: Tampines
  • 2 Shifts (8am to 5pm/11am to 8pm)
  • Permanent Role | Basic up to $8000 + Bonus (Depending on position)
  • 3 to 8 years experience
Our client is prominent bank in Asia that has regional presence across the globe. You will be part of the strategic banking operation team, providing customer service for the businesses to ensure the processes are cost efficiency, productivty and in compliance to the banking policy.

Job Requirement
  • Degree in any discipline
  • 3 to 8 years of relevant customer service/contact centre/banking experience
  • Contact Centre Environment
  • 4 weekday + 1 Saturday
  • Location: Tampines
  • 2 Shifts (8am to 5pm/11am to 8pm)
  • Permanent Role | Basic up to $8000 + Bonus (depending on position)
  • Knowledge of banking and/or credit cards products and service
Job Responsibilities
  • Monitoring and promptly responding to incoming calls/emails/social media platform/written correspondence
  • Identifying and resolving customer issues and inquiries received via various communication channel
  • Performing service recovery
  • Analyzing data, identifying areas for improvement, and implementing process enhancements
  • Identifying course of action for problem resolution
  • Providing management support to customer service officers by reviewing and resolving transactions
  • Conducting coaching sessions and on-the-job training
Next Steps
  • Prepare an updated resume (including your current salary package with full breakdown such as base, incentives, annual wage supplement, reasons for leaving and executive summary etc.) and the expected package.
  • Apply through this application or drop us an email at weiting.lee@adecco.com in MS Word/PDF Copy stating the job you are applying for. We\'d love to hear from you!
All shortlisted applicants will be contacted.

EA Personnel Name: Lee Wei Ting
EA Personnel No: R1985905
EA License No: 91C2918

Kelly Ong
Direct Line: 8416 5199
EA License No: 91C2918
Personnel Registration Number: R2199378

Adecco

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Job Detail

  • Job Id
    JD1399925
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Singapore, Singapore
  • Education
    Not mentioned
 
 
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