Job Description

Career Advancement & Flexible working environment 13 Months AWS & Variable Bonus MNC Company Our Client, in the Automotive Industry located Across Singapore has opening for Senior Operations Executive. Job Purpose: Assisting Service Manager \xe2\x80\x9cSM\xe2\x80\x9d and Aftersales Manager \xe2\x80\x9cASM\xe2\x80\x9d in the daily operation of the service center/workshop and providing guidance and support to foreman, technicians, and in-house contractor. Responsibilities: Attend to the needs of internal/external customers professionally and timely such that the customers vehicle turnaround time is kept within guideline. Coordinate with relevant parties such that the repair or service is done according to customer\xe2\x80\x99s needs and in accordance with the manufacturer guidelines. Diagnose and provide professional advice for appropriate repairs or servicing and/or technical assistance. Keep customers updated with the progress of work. Assist in the daily operation of the service center/workshop. Ensuring daily loading of workshop capacities is fully optimized in both 305 & Ubi service center. Perform daily check on thru\xe2\x80\x99put distribution via CareApps/CRM and report to SM/ASM should there be any discrepancies. Contribute to setting up workshop digital initiatives \xe2\x80\x93 CitNow/ Autodata/ Contactless Drop-off Service to support upselling activities for sustained performance \xe2\x80\x93 Service & Parts Turnover. Ensure alignment of operations (workshop/ parts/ logistics) conducive for growing new retail customers via digital platforms i.e. Lazada Mall, Shopee, digital marketing & etc. Handle 1st level of complaint cases, meet up with customers, generating and assist to collate CSI, backorder, debtors, WIP, MTD, Monthly Contribution reports for SM/ASM\xe2\x80\x99s analysis and action plans. Prepare monthly reports and service letter as and when required Attend to customers\xe2\x80\x99 issues / complaints in the absence of SM/ASM e.g., attending meeting / represent Workplace Safety & Health (WSH). Liaise with in-house Legal Counsel on legal and CASE cases. Reinforce to workshop team after SM/ASM\xe2\x80\x99s sharing session on solutions with team on customers\xe2\x80\x99 feedback on car issues and service delivery. Perform functional role to support QL customer service team during peak period or manpower shortage situation. Work closely with SM/ASM to look into service gaps/areas for continuous improvement and implementing counter measures and evaluation plans to close service gaps (focus on workshop support). Collate upselling activities/ideas from group discussion and share with SM/ASM for analysis and monitoring purpose. Manage a team of contractor at Ubi and/or Alexandra workshop as per contract. Any ad-hoc tasks assign e.g., liaising with vendors, contractors and discussion with Business Development to launch after-sales promotion activities etc. Requirements A Degree or Diploma in Business Administration or min. a Higher Nitec in Automotive Engineering. Minimum 3 years relevant working experience in customer service industry. Proactive and independent with positive attitude. Strong customer service mindset. Qualified or interested candidates, kindly apply to us in the FOLLOWING FORMAT to facilitate the short-listing process; Attachment of CV\xe2\x80\x99s in MSWORDFORMAT Resumes please INCLUDE: Personal Particulars Education background Work experiences in point forms All Reasons for leaving Current and Expected salary Date of availability / Notice Period **We regret that only shortlisted candidates would be notified. Your Profile will be kept in our database for more career opportunities. We wish you all the best in your job search.

Not Specified