Senior Ops Response Manager
Singapore, Singapore
Job Description
Job Summary
- Singapore
- Permanent
- JN -102023-1949329
- Oct 18, 2023
- Competitive
You will be part of a multi-award winning firm. A leading organization in the public sector, transforming through smart technology and latest innovations.
- Lead a team of Major Incident Managers, Problem Managers and Change Managers.
- Lead and oversee major incidents (severity 1 & 2) for all IT systems to ensure timely recovery of services.
- Ensure closure of incident & problem tickets, meeting the agreed SLAs.
- Collaborate and across multiple internal teams to restore services when incidents occurred, gather required experts to perform root cause analysis for problem resolution.
- Oversee the Problem Management process to produce reports on Root Cause Analysis, SLA measurement and/or performance of incident & problem management.
- Maintain processes, templates and SOP, website and support information related to Incident, Problem & Change Management and manage relevant ad-hoc duties
- B.S. in Computer Science or related diploma/degree with min 10 years\' experience
- Familiarity with ITIL framework & methodologies.
- Experience working in an infrastructure technology environment highly desirable
Only shortlisted candidates will be responded to, if you do not receive a response within 14 days, please accept this as a notification that you have not been shortlisted.
Morgan McKinley Pte Ltd
EA Licence No: 11C5502
EAP Registration No: R1876670
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Job Detail
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Job IdJD1395802
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned