Job Description

The Role Responsibilities

The Business Development (BD) unit, which sits within the Commercial, Corporate and Institutional Banking (CCIB) division, is looking to hire a CRM Product Owner to join an established program that has been set up to deliver the long-term Customer Relationship Management (CRM) Sales, Marketing and Servicing solution. The program looks to unlock new revenue opportunities and to support our top-line growth ambition.

The CRM Product Owner will focus on defining the target state and roadmap for entitlements (user access privileges) primarily across CRM users, but also more broadly for other core CCIB applications looking to consume CRM entitlements.

Key responsibilities:

• Define scope of work and prioritize 2 product backlogs to deliver EaaS capability & ongoing role changes in the CRM platform.
• Define and drive vision and roadmap for entitlements as a service (EaaS) across CRM and other core CCIB platforms
• Work closely with product owners, process owners and technology counterparts to consolidate and deliver ongoing requirements for any role additions or amendments across the CRM platform
• Lead a team of 2 offshore business analysts to deliver 2 product backlogs
• Has knowledge of CRM products (Desired Dynamics 365) to make adequate design decisions & propose solutions to requirements based on industry & technology best practices
• Keep abreast of latest internal compliance requirements to ensure all data and functional access adheres to local regulations.
• Present and lead sessions and requirement workshops, based on Agile Delivery Methods

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Client Coverage Senior Bankers, GAMs, RAMs, FAMs
• FM Sales & GCM Bankers
• CCIB BD CRM and Frontline Enablement Product Owners
• CCIB Process Owners and Process Owners delegates, as applicable
• Sales Enablement Refinement Forum
• Sales Enablement Hive Leadership Team
• Sales Enablement Hive Squads
• Country/Regional/Segment Client Coverage Business Managers
• Risk Framework Owners for CCIB Processes, where relevant
• Legal, Audit and CFCC, where relevant
• CCIB & CC MT, where relevant

Other Responsibilities

Embed Here for good and Group\xe2\x80\x99s brand and values in Singapore Client Coverage Business Development; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats

• Participate in the product owners\xe2\x80\x99 (PO) communities of practise for the program and work alongside other POs to refine the role of a PO in the team, share best practises and work together to address common issues.
• Support Business Analysts (BAs) in the team with their growth and development in their role as a BA.

Our Ideal Candidate

• 10+ years experience in banking industry.
• 3+ years experience in CRM capability.
• Experience in CRM platform preferably Microsoft product dynamics 365.
• Experience in agile framework , Jira or ADO.

Role Specific Technical Competencies

• Banking knowledge
• Customer relationship management domain
• Agile framework
• Understanding of user access entitlements
• Proficiency in excel and PowerPoint
• Strong presentation skills
• Knowledge in human centered design

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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