Job Description

Job Summary
Warranty Cost Planning & Support

• Responsible with tabulation and reporting of monthly warranty support cost across Sales Companies and Product categories.
• Responsible with Budget Planning and Forecast for warranty support cost.
• Analyse the reason of gap (if any) between Actualized spending vs Planning.
• Responsible on data update and maintenance in warranty cost recording system (TM1, SAP)

Support Extended Warranty function.

• Support the setup of extended warranty package and price for company\xe2\x80\x99s products.
• Support respective Business Units Go-To Market strategies with the right, compliant and efficient processes.
• Support extended warranty cost and profitability reporting and analysis.
• Provide prompt support to the management and team for any other assignments/duties that are required based on business needs.

Key Accountabilities

• Timely submission of AS cost monthly/BP/FC reporting to FinancEe.
• Provide quality review/analysis/reporting of Warranty cost.
• Ensuring ESCs and Product Group cost ratio are actualized to target.

Key Job Requirements
Job / Skills Competencies

• Strong data analysis skill, especially dealing with cost/ profit.
• Good collaboration, communication (verbal/written), and presentation skill.
• Possess problem-solving and continuous improvement mindset.
• Proficient in Microsoft Office Suite, Dashboard (Power BI/Lumira).
• Working experience with ERP systems (preferably SAP).

Critical Work Experience

• Minimum 5 years after-sales service, especially within the scope of cost forecast/management and extended warranty related function.

Qualifications
o Diploma or Degree in Business/Finance/Management

The GMP Group