Job Description

Senior Service Desk Analyst, APAC

About Argus

Argus is an independent organisation with almost 1,100 staff globally. We are headquartered in London and have 26 offices in the world’s principal commodity trading and production centres. Argus produces price assessments and analysis of international energy and other commodity markets and offers bespoke consulting services and industry-leading conferences.

What will you be doing?
We have an exciting opportunity for a friendly, enthusiastic, problem-solver who loves to help people to join our team in our growing Singapore office. You will be responsible for providing support to our internal customers by resolving first and second level issues and appropriately handling calls and requests. This involves meeting, emailing, messaging the users, user-setups to devices and basically helping the users with their ‘tech’ so they can get their jobs done. You don’t need to know all of the answers right now. The team will be here to support you while you support the team and the end-users.

Although no two days will be the same, responsibilities will include:

• Acting as the main point of contact for all internal IT questions – providing support to all employees and troubleshooting any issues that they have with their IT systems.
• Completing hardware and software setup and delivery for employees – including set up of equipment for new starters, providing tech support for meeting rooms and assisting with connection to the platform
• Working with the Asia IT team to identify and deliver on solutions and projects that enhance the IT experience for all employees
• Diagnosing and resolving issues
• Following standard Service Desk procedures
• Identifying and escalating situations requiring urgent attention
• Staying up to date with system information, changes and updates
• Support virtual Windows servers which include design, deployment and maintenance.
• Support infrastructure according to best practices, including routers, switches, WIFI controllers and firewalls.

What we’re looking for in you:

• 
  Degree or Diploma holder in IT Computer studies field.
• The willingness and ability to be “on call” per regional instruction.
• A minimum of 3 years of experience with Support Analyst, or related field
• A minimum of 3 years of experience in Windows Systems Administration, including deploying and managing servers in a multi-site domain environment.
• Good experience in supporting production applications hosted on Amazon Web Services, Azure
• Exceptional customer service delivery
• Excellent communication skills
• Strong problem-solving technique
• Ability to work autonomously and in the Team
• Excellent attention to detail and quick response rate
• Believe in the following Argus values: Passion, Integrity, Excellence and Results

Preferred Qualifications (Bonus to have)

• 
  Experience supporting Microsoft Endpoint Manager.
• Experience supporting AWS workspace, Microsoft Endpoint Manager.
• Experience supporting Teams VC.
• Experience supporting Juniper/Fortigate Security Appliance.

What’s in it for you:

• 
  We are an Award-winning business with double digit growth over the last decade – the business continues to grow
• Competitive salary and company bonus scheme
• Hybrid working model - Work From Home options available
• Awesome location at Raffles Place – close to public transport and amenities
• Group Healthcare Scheme (Comprehensive outpatient - GP and specialist, dental and hospitalisation)
• 20 days annual leave
• Career development and a promote from within culture
• Ongoing training, mentoring and development opportunities
• Employee Welfare & Employee Assistance Programme

Hours
Monday through Friday, 10.00 a.m. to 7.00 p.m. and 11.00 a.m. to 8.00 p.m.
Earlier or later hours, or weekend hours, may be expected on occasion.

We are shortlisting applications as they come in, so don't delay. Apply today!

Please send in your application via our careers website at https://www.argusmedia.com/en/careers/open-positions.
Jobs posted on other websites and that do not link to our careers website may not be legitimate and may be fraudulent. If you are contacted by someone whom you suspect may not be appropriately representing Argus, please send the details to us via an email with “Recruitment Fraud” in the subject title.