Job Description

Senior Solution Consultant - Singapore
As part of the South Asia team, this role requires active engagement in presales work across a variety of Genesys solutions. A Solution Consultant will work closely with the regional Sales, Presales, and partner channel to drive new business and address the adoption of Genesys solutions raised throughout the sales process.
As part of this role, you will:

• Be part of the Genesys Financial Services team and broader Solution Consulting team
• Design professional high-level solution designs for customer deployments as well as providing all necessary requirements for the deployment to be successful.
• Build strong relationships with Genesys’ customers and partners.
• Educate our customers from a business and technical perspective around the benefits and the adoption of Genesys solutions.
• Build and present custom demonstrations to customers showcasing the business value of Genesys solutions.
• The Solution Consultant works in a consultative role to identify and qualify customer requirements and map them to Genesys software, services, and consulting offerings delivering a holistic solution.
• This is a client-facing role that works with various levels of customer organizations tailoring the messaging to meet the needs of various stakeholders
• This person is a professional, self-motivated individual who can function well in a distributed field sales organization
• To be successful you must be a self-starter who can proactively engage with various stakeholders to drive success while working towards a collective team goal
• A Solutions Consultant must possess strong presentation and writing skills can facilitate sales with an emphasis on the business and technical aspect and reference a comprehensive understanding of the overall customer’s objectives

Strategic Value

• The role as a Solution Consultant is imperative to the success of sales opportunities and requires the Solution Consultant to have a good understanding of the customer experience industry, particularly as it relates to contact centres, digital and AI solutions.
• The Solution Consultant will be required to apply best practice principles in the areas of Solutions Consulting, have a good understanding of Service Design methodology, and be able to engage effectively with various parts within an organisation.

What you will be doing?

• The Solution Consultant performs a crucial role in being able to effectively illustrate and demonstrate the functionality of Genesys solutions whilst articulating the value the solution.
• Lead a team to develop a solution and drive to a successful result.
• The team may contain other Solution Consultants, Business Consultants, Customer Success managers and members from Professional Services along with representatives from a Partner and Customer.
• Build strong relationships with Genesys’ customers and partners.
• The solution consultant should have a good understanding of both Cloud and on-premises delivery models.
• The Solution Consultant seeks to understand customer requirements through consultative discovery efforts
• Using a service design methodology, the Solution Consultant uncovers gaps in the customer experience (CX)
• The Solution Consultant works with the partners and/or customer to co-create solutions to bridge the CX gaps
• The Solution Consultant brings a unique perspective in matching Genesys solutions to customer requirements
• The Solution Consultant is effective at handling objections and demonstrating the value
• Uncover business challenges and articulate solutions through Genesys’ consultative process.
• Create professional solution design diagrams with the associated assumptions and platform requirements
• Develop and deliver custom demos tailored to prospects' needs.
• Assist with trials and proof of concepts (POC)
• Work in a horizontal aspect assisting Sales, pre-sales, support, and professional services to help answer questions related to our solutions and drive success within the region
• Engage with Genesys product teams to build knowledge of the Genesys products and provide feedback to help develop the product roadmap
• Assist partners with questions from the field
• Travel to partner/customer meetings as required.
• Respond to customer RFI/RFPs and develop written communications that address customer requests

Please note that Genesys will not accept resumes from agencies at this time. To be eligible to apply for this role you must have work rights in Singapore. #LI-JM1

Covid-19:

Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time.

As our Covid-19 task force and internal teams plan to reopen our global offices, the policies and procedures will continue to be updated.
Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.
This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
About Genesys: Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com
Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.