Job Description

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades or technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Customer Services/ Guest Management

• Welcoming all visitors to the client\'s office
• Notifying departmental EA\xe2\x80\x99s and/or meeting host of their guest\xe2\x80\x99s arrival
• Coordinating with building lobby and other reception desk
• Coordinating with the Catering team as and when needed/arranging catering for local meetings/events
• Receiving, fielding, and re-directing internal and external calls
• Provide best-in-class client service support and customer experience

Conference Room Management

• Proactively managing bookings and resolving meeting room conflicts via EMS /Book-It system
• Creating and running daily reports from EMS / Book-It
• Liaising with other IT and Global Corporate Services (GCS) functions to ensure meetings run smoothly
• Performing daily room checks of all conference rooms; reporting any issues by creating Corrigo/ SNOW tickets and monitoring until issues are resolved
• Subscription services: Ensuring newspapers, magazines, and publications are current and neatly displayed
• Ensuring the reception area & meeting room are clean and tidy at all times
• Ensuring wardrobes are empty of debris, and free and clear to accept guests\xe2\x80\x99 coats and luggage

People Management

• Manage the receptionist and ensure smooth daily operation at the concierge counter
• Manage proper leave plans for the team.
• Arrange a reliever when a receptionist is on holiday or urgent leave

Client / Stakeholders\xe2\x80\x99 Interaction

• Interact with clients to share ideas on improving front-of-house services.
• Participate in event briefings with clients and share the duties among the team.

• Arrange technical support to fulfill event host\xe2\x80\x99s venue requirement
• Arrange pantry attendant to set up cutlery
• Assist Regional catering team with local events

Office Administration Tasks

• Prepare standard operating procedures/ handbook
• Proactively ensure smooth team operations and effective collaboration which includes enhancement of timeline to achieve KPIs
• Facilities Management requests and FM ticket creation and tracking ensuring tickets are actioned and closed

• Reporting facilities issues (e.g., broken / worn furniture, blown light bulbs, dirty floors, carpets, walls etc.) immediately.
• Expenses and Invoice Management (JLL PO Request and client invoices)
• Courier management/ print services
• Stationery inventory management
• Confidential Waste Management
• Pantry services management
• Security requests and monthly access report management
• Interact with BMO & Cleaning team.
• Support Facilities Manager as the first contact of escalation from Concierge Service when clients\xe2\x80\x99 feedback arises.

Location:On-site \xe2\x80\x93SingaporeIf this job description resonates with you, we encourage you to apply, even if you don\xe2\x80\x99t meet all the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
I want to work for JLL.

Jones Lang LaSalle