Job Description

Patient Liaison Service team is an integral team providing coordinated services for our patients seeking treatment in the Singapore National Eye Centre. The team act as the liaison between patients, our medical providers as well as i Patient Liaison Service team is an integral team providing coordinated services for our patients seeking treatment in the Singapore National Eye Centre. The team act as the liaison between patients, our medical providers as well as internal and external stakeholders. Staff support and facilitate patient appointments, queries, lasik counselling and other follow ups with respective stakeholders. The team is also involved in the patient care delivery initiatives and collaboration with external partners for continual patient engagement. Job Responsibilities Handle and manage phone call, email enquiries and requests from local and international patients and general practitioners (GPs). Coordinate and assist patient and GPs with appointment bookings and rescheduling. Work closely with our team of doctors and internal stakeholders to address patient needs and requests proactively. Act as service ambassador to our patients in ensuring a smooth patient journey and experience in SNEC. Provide pre and post Refractive procedure counselling, support doctors in managing difficult cases and international patient translation assistance when needed. Prepare and manage the daily patient counselling/assistance list. Engage GPs regularly and promptly, provide assistance as well as establish a close partnership between SNEC and GPs. Working closely with Insurance companies and other vendors in facilitating and ensuring patients' appointments and smooth patient journey in SNEC. Collate and submit monthly data on patients calls, load, enquiries, requests etc. Monitor, collate data on patient care related issues and report to appropriate departments for actions when needed. Involve in planning, implementing and managing processes/ projects to improve our patient experience. Handle any other duties assigned by supervisor and HOD. Job Requirements Degree in any discipline with at least 5 years work experience, preferably in healthcare or hospitality industry. Service minded, eloquent and pleasant disposition. Ability to multi-task and possess strong coordination, interpersonal and communication skills. Computer literacy skills in MS Office (Word/Excel/PowerPoint). Multilingual with proficiency in more than 1 Asian language will be an added advantage.