Job Description

About us

EXEO Global Pte Ltd is the regional headquarters of Tokyo Stock Exchange listed EXEO Group, Inc in Japan, facilitating the operational and strategic management of overseas subsidiaries for the Group outside of Japan. Our primary business is in Managed IT services and the company currently has subsidiaries in the space of M&E engineering services, ICT infrastructure and supply chain technologies that have operations globally. EXEO Global also continually invests in new businesses and technologies that complement the offerings of the Group\xe2\x80\x99s companies. For more information, please visit www.exeo-global.com

The role

To manage the service delivery in Singapore and assigned accounts by delivering quality services through a direct or outsourcing model. Be part of the operations team and work closely with peers. He/she will implement the necessary policies and best practices to achieve the defined objectives in line with the company\xe2\x80\x99s mission and values.

Key accountabilities

• Be part of EXEO Global\xe2\x80\x99s brand ambassador to help build the company\xe2\x80\x99s brand equity \xe2\x80\xa2 Manage the service delivery process to meet SLA-driven delivery standards \xe2\x80\xa2 Collaborate with external and internal stakeholders to optimize outcomes \xe2\x80\xa2 Support sales and provide quality service delivery to obtain customer satisfaction \xe2\x80\xa2 Manage complex customers and instill confidence in them on our ability to deliver \xe2\x80\xa2 Manage outsourcing partners to ensure that they adhere to our delivery standards \xe2\x80\xa2 Be a focal escalation point service delivery related matter, 24x7 \xe2\x80\xa2 Be a team player with the other department to actively develop, manage and improve service delivery standards \xe2\x80\xa2 Participate in internal and external service review meetings on service delivery performance, service improvements, quality, and processes \xe2\x80\xa2 Manage, monitor periodic Preventive Maintenance and responsible for compiling and filing all the PM documents. \xe2\x80\xa2 Compile and prepare reports as required on the Service delivery and SLA \xe2\x80\xa2 Any other ad-hoc tasks/projects from the manager

Skills & experience

• Minimum Diploma/Degree holder in IT related or engineering discipline. \xe2\x80\xa2 Experience in hardware maintenance support and delivery. \xe2\x80\xa2 Good knowledge of Infrastructure/Networking/Servers/OS \xe2\x80\xa2 A service-oriented mindset \xe2\x80\xa2 Excellent communication and presentation skills \xe2\x80\xa2 Experience in high severity case escalation and management \xe2\x80\xa2 Self-motivated and delivery focused \xe2\x80\xa2 Must be able to prioritize and effective in proactive action \xe2\x80\xa2 Honest and able to manage sensitive or confidential information \xe2\x80\xa2 Able to demonstrate a high degree of flexibility including out of hours \xe2\x80\xa2 Ability to work under pressure and to deadlines \xe2\x80\xa2 Able to multitask \xe2\x80\xa2 Responsible, self-motivated and enthusiastic \xe2\x80\xa2 Good interpersonal and teamwork skills

Service Delivery Manager
JOB NUMBER
DC0100825
CONTRACT TYPE
Permanent
COUNTRY
Singapore
LOCATION
2 Tanjong Katong Road #05-01 PLQ 3, Paya Lebar Quarter Singapore 437161