Job Description

Responsibilities. Responsible for the service management in the maintenance services. Prepare and maintain project execution plans, and track all activities against the plan, providing regular and accurate reports to internal management and customer management. Deliver quality outputs based on defined processes, review project performance and take timely corrective actions where necessary to ensure that project performance targets are achieved; identify and mitigate risks before they seriously impact the project delivery. Monitor and control allocated manpower, associated revenue costs and all capital costs against the project budget. Provide effective leadership to the project teams and ensuring that the team members are motivated, and developing their technical competencies and knowledge base. Participate in client / partner contract negotiations and pre-sales solutioning support to sales team. Manage a team and esure SLA are fulfillRequirements. Degree in IT / Engineering, or diploma with years of experience equivalent. At least 5 years of experience in managing large-scale system and engineering integration projects and cross-functional delivery teams. Experience in turn-key development, implementation and maintenance of large-scale, multi-platform, multi-vendor systems in the IT and engineering domain. Large-scale program management of multi-service line teams, including strong project management and communications skills, service delivery, client relations, planning, scheduling, budgeting, financial management, resource management, quality assurance and situational negotiations. Proven track record in managing multi-million dollar projects in the government and/or commercial sectors. Proven record of successful staff management in the area of leadership, staff motivation, performance appraisal, professional development and recruitment. "Hands-on" attitude. Good presentation skills, communication, negotiation, interpersonal skills and customer-service orientation. Knowledge of Voice switching system will be a plus. Professional project management certification (e.g.. PMP, ITIL, etc.) is preferred. Preferably with Class 3 driving license. Singaporean only
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