Service Delivery Manager

Singapore, Singapore

Apply Now

Strong hands-on knowledge of ITIL disciplines
Strong on Microsoft Excel & PowerPoint and ITSM tools like ServiceNow
ITIL V3 Foundation certified
Experienced in a large-scale of incident & problem management, escalation procedures and related communication processes
Change Management: o Ensure Change Requests meet the standard of quality information, risk & impact assessment is performed, implementation plan and back-out plan is well defined o Manage weekly CAB
Incident Management: Ensure Incident resolution SLA is adhered to o Participate in weekly Incident Review Board
Problem Management: Coordinate Problem RCA with L3 teams and estimate delivery of permanent fix Manage review calls with various Divisions to manage stock and ageing of problems
IT Audit: Contribute in various IT Audits our services are exposed to (Internal & External) and manage the actions assigned on the E&P domain
Reporting: Provide regular and accurate management reporting on IT Production Service performance
Service Improvement: Chair periodic meetings/presentations in order to review the main issues within change/incidents/problems portfolio and make the appropriate prioritizations

Work closely with other regional Service Delivery Managers in order to ensure consistency and coherence within service delivery management framework

Beware of fraud agents! do not pay money to get a job

MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.