Job Description

EXEO Global Pte Ltd is the regional headquarters of Tokyo Stock Exchange listed EXEO Group, Inc in Japan, facilitating the operational and strategic management of overseas subsidiaries for the Group outside of Japan.

Our primary business is in Managed IT services and the company currently has subsidiaries in the space of M&E engineering services, ICT infrastructure and supply chain technologies that have operations globally. EXEO Global also continually invests in new businesses and technologies that complement the offerings of the Group\xe2\x80\x99s companies.

For more information, please visit www.exeo-global.com

The role To manage the service delivery in Singapore and assigned accounts by delivering quality services through a direct or outsourcing model. Be part of the operations team and work closely with peers. He/she will implement the necessary policies and best practices to achieve the defined objectives in line with the company\xe2\x80\x99s mission and values.

Key accountabilities \xe2\x80\xa2 Be part of EXEO Global\xe2\x80\x99s brand ambassador to help build the company\xe2\x80\x99s brand equity \xe2\x80\xa2 Manage the service delivery process to meet SLA-driven delivery standards

• Collaborate with external and internal stakeholders to optimize outcomes
• Support sales and provide quality service delivery to obtain customer satisfaction
• Manage complex customers and instill confidence in them on our ability to deliver
• Manage outsourcing partners to ensure that they adhere to our delivery standards
• Be a focal escalation point service delivery related matter, 24x7
• Be a team player with the other department to actively develop, manage and improve service delivery standards
• Participate in internal and external service review meetings on service delivery performance, service improvements, quality, and processes
• Manage, monitor periodic Preventive Maintenance and responsible for compiling and filing all the PM documents.

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