Job Description

What the role is:As a member of Team Central Provident Fund (CPF), you will play a crucial role in helping over 4 million members save for their retirement, healthcare, and housing needs as well as helping them cope with life\'s uncertainties. With a fulfilling career, career growth, and development opportunities, you will be part of a big family of dedicated professionals. Join us and champion financial security for Singaporeans while leaving a lasting legacy.What you will be working on:This is a hybrid execution and strategy role. The job holder will be part of a team of designers whose objective is to create a culture within the CPF Board that solves problems through research and design. The team does this by working with business users to redesign their frontend and backend service journeys, and developing standardised tools and methods to facilitate application on-the-job. The broad area of responsibilities include \xe2\x80\xa2 Drive problem-solving through design interventions, including planning, facilitation and execution. \xe2\x80\xa2 Structure methods within the team and guide junior designers in planning, facilitation and execution of workshops and other design interventions. \xe2\x80\xa2 Develop tools, guides and training to empower CPF Board staff to apply research, design and testing in day-to-day problem-solving. \xe2\x80\xa2 Conduct research to understand customer needs, translate insights into concepts, and test ideas through prototyping. \xe2\x80\xa2 Where applicable, work with vendors to achieve project outcomes.What we are looking for:

• Prior experience in service design with proficiency in contemporary design tools, both physical and digital (such as Miro and Figma). \xe2\x80\xa2 Experience in building capability in research and design within an organisation. \xe2\x80\xa2 Possesses an owner\'s mindset and demonstrates initiative to drive initiatives forward. \xe2\x80\xa2 Prior experience working on complex projects within financial institutions, service delivery entities, or leading consultancies. \xe2\x80\xa2 Experience in designing for both digital and analog services. \xe2\x80\xa2 Good in designing and conducting discovery and ideation workshops with stakeholders to facilitate the design process effectively. \xe2\x80\xa2 Skilled in utilising diverse research methods and synthesising insights and data to drive informed design decisions. \xe2\x80\xa2 Ability to communicate design concepts, decisions, and trade-offs compellingly to stakeholders from diverse backgrounds to secure buy-in. \xe2\x80\xa2 Experience working collaboratively with stakeholders, valuing diverse perspectives and backgrounds. \xe2\x80\xa2 Ability to provide research and design guidance to the team and developing strategies to integrate research and design into day-to-day problem-solving. The successful candidate will hold the corporate title of Manager/Senior Manager/Assistant Director, with seniority based on individual work experiences. What you can expect \xe2\x80\xa2 A challenging and rewarding career \xe2\x80\xa2 A variety of formal and informal training to enhance your skills in the evolving technology landscape \xe2\x80\xa2 Promotion opportunities based on your capability and on-the-job performance \xe2\x80\xa2 A friendly work environment with like-minded colleagues to co-create and collaborate together \xe2\x80\xa2 A hybrid work model allowing remote work for up to 50% of the time, contingent upon the exigencies of service \xe2\x80\xa2 A productive yet growth-oriented workplace with a flexible dress code empowering you to decide your appropriate outfit for the day \xe2\x80\xa2 A comprehensive rewards package \xe2\x80\xa2 Annual leave and pro-family leave \xe2\x80\xa2 Medical and dental benefits \xe2\x80\xa2 Access to recreational activities \xe2\x80\xa2 Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs. Additionally, there is potential for emplacement into a permanent position

About Central Provident Fund Board:At the Central Provident Fund (CPF) Board, we believe in developing individuals who are inspired to do their life\'s best work, through 3Ps: Purposeful Work, Professional Growth, People & Culture. Purposeful Work - The CPF Board helps 4 million members save for their retirement, healthcare and housing needs. Beyond being a pension fund, we are unique in being a national social security organisation, and we serve CPF members knowing that we make a difference. Professional Growth - At CPF Board, you will have the opportunity to learn on the job and pick up new skills and knowledge. Although you are joining one organisation, you will have access to many career paths in the years ahead. People and Culture - When you join CPF Board, you become part of a mission-oriented organisation with a strong culture of teamwork, collaboration, and innovation. As an employer, we value our people as our greatest asset, and foster a culture of respect, diversity, and inclusivity, where everyone\'s voice is heard, and contributions are recognised and celebrated. Come and be a part of #TeamCPF today, to make a difference in the lives of others and in the future of Singapore.

Central Provident Fund Board