Job Description

Greetings of the Day, Hope you are doing good, We are looking out for Service Desk Engineer for Singapore Location. Please find the attachment of JD for your reference and let me about your interest level towards this opportunity. If you are interested for this position, kindly reply with the below details. Current Location in Singapore : Total Exp: Relevant Exp (Service desk ): Customer Service Exp : IT Exp : Current salary: Expected salary: Notice Period: Reason for looking Change: Nationality: Visa Status with validity: Are you ok for Changi work Location : Yes/NO : Are you okay for below shift pattern : Yes/No : Any career gap if yes, from when to till and reason : Shift Time Remarks Shift 1 7:30am-4:30pm Office Hours
Shift 2 8:00am-5:00pm Office Hours
Shift 3 8:30am-5:30pm Office Hours
Shift 4 9:00am-6:00pm Office Hours
Shift 5 2:00pm-11:00pm Evening Shift
Shift 6 3:00pm-12:00am Evening Shift Job Title: Service Desk Engineer Job Location: Singapore Work Location : Changi Client: Lenovo PCCW Permanent with Rapsys (Our Company) JD: Responsibilities: \xc2\xb7 Provides 24x7 Service Desk support as defined by first response/Tier 1 support. \xc2\xb7 Provides phone , e-mail. First point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems. \xc2\xb7 Be required to perform 24 X 7 shift work in support of operational IT related mission/after duty hours on call/emergency requirements. \xc2\xb7 Shift work is required.. CORE COMPETENCIES: \xc2\xb7 Applying Expertise and Technology \xc2\xb7 Analysing \xc2\xb7 Delivering Results and Meeting Customer Expectations \xc2\xb7 Achieving Personal Work Goals and Objectives \xc2\xb7 Working knowledge of a range of diagnostic utilities, including incoming transactions/telephone recording monitoring tools/utilities. EXPERIENCE/KNOWLEDGE & SKILLS \xc2\xb7 Excellent communication skills and telephone manner. (Interpersonal skills, with a focus on listening and questioning skills) \xc2\xb7 Excellent organisational skills \xc2\xb7 0.6 to 1 years previous Lead IT Service Desk and/or Call Centre experience required \xc2\xb7 Managing incidents including business expectations and communication \xc2\xb7 Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 2007 \xc2\xb7 Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) that has authorized access to the network. \xc2\xb7 When the restoration is beyond the scope of the Service Desk Agent he/she will escalate the issue/problem to proper tier 2 and 3 support team members \xc2\xb7 Develop trends by monitoring and analysing incoming calls, problems and support requests \xc2\xb7 Perform post-resolution follow ups to help requests \xc2\xb7 Reinforce SLAs to manage end-user expectations \xc2\xb7 ITIL Knowledge will be a plus. Job Type: Full-time Experience:

• Service Desk Lead: 1 year (Preferred)