Customer support is seeking a field service engineer for supporting our regional as well as worldwide customers. The ideal candidate is one having experience on both cargo sensors as well as ICMS. The role also involves providing remote guidance/product support to our customers as well as being part of a knowledge pool giving back end support for the field service team.
Responsibilities
Focus on customer support, commissioning and service on assigned Kongsberg Maritime Merchant & Automation product range
Cover service activities in SE Asia and maintain good relationship with existing clients
Workshop test and technical preparations
Proper preparation and execution of work assigned and ensure performance are met at all times
Responsible for generation of service reports, update drawings, cable information database and other relevant documents
Provides remote guidance / product support to customers and backend support to the service team
Assist our sales department with technical issues
Handling pre and post administrative work
Required to undertake ad-hoc duties which may be assigned from time to time.
Requirements
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