Job Description

Responsibilities:

Provide field service on machinery and system sales & support (maintenance, installation & commissioning & training, troubleshooting & repair)

Provide after-sales service for customers within agreed response time

Work with the service sales team to prepare service contracts or service proposals to customers

Maintain a service history register for all relevant equipment to the company's internal SSA system

Recommend appropriate spare parts and service proposals to customers with the objective of minimizing lead time for trouble-shooting

Provide excellent customer service, listening carefully to customers' concerns and addressing issues until customers are satisfied

Update and maintain assigned machines per manufacturer specifications

Maintain parts inventory, personal library of machine manuals, company-assigned laptop and tools

Other tasks or assignments from Technical Manager

Highlights:

Good Work-Life Balance & Regular Team Bonding

Annual Health Screening, Medical & Dental Benefits

Variable Rewards Schemes, Performance Bonus

On-the-Job Training

Career Progression and Personal Development Opportunities

Requirements

Hands-on and possess good knowledge and troubleshooting skills

Minimum NITEC/Diploma in Engineering (Mechanical, Electrical or Mechatronics)

Minimum 3-5 years of relevant working experience in mechanical & electrical troubleshooting

Knowledge of PLC programming & troubleshooting, or AutoCAD experience is advantageous

Proficient in computer knowledge (MS Office)

Team player, self-motivated, proactive, and able to work independently

Must be customer-orientated and willing to take challenges

Possesses Singapore Class 3 Drivers' License, preferably with own vehicle