Job Description

Responsibilities: . Provide field service on machinery and system sales & support (maintenance, installation & commissioning & training, troubleshooting & repair) . Provide after-sales service for c Responsibilities : . Provide field service on machinery and system sales & support (maintenance, installation & commissioning & training, troubleshooting & repair) . Provide after-sales service for customers within agreed response time . Work with the service sales team to prepare service contracts or service proposals to customers . Maintain a service history register for all relevant equipment to the company's internal SSA system . Recommend appropriate spare parts and service proposals to customers with the objective of minimizing lead time for trouble-shooting . Provide excellent customer service, listening carefully to customers' concerns and addressing issues until customers are satisfied . Update and maintain assigned machines per manufacturer specifications . Maintain parts inventory, personal library of machine manuals, company-assigned laptop and tools . Other tasks or assignments from Technical Manager Highlights: . Good Work-Life Balance & Regular Team Bonding . Annual Health Screening, Medical & Dental Benefits . Variable Rewards Schemes, Performance Bonus . On-the-Job Training . Career Progression and Personal Development Opportunities Requirements: . Hands-on and possess good knowledge and troubleshooting skills . Minimum NITEC/Diploma in Engineering (Mechanical, Electrical or Mechatronics) . Minimum 3-5 years of relevant working experience in mechanical & electrical troubleshooting . Knowledge of PLC programming & troubleshooting, or AutoCAD experience is advantageous . Proficient in computer knowledge (MS Office) . Team player, self-motivated, proactive, and able to work independently . Must be customer-orientated and willing to take challenges . Possesses Singapore Class 3 Drivers' License, preferably with own vehicle