Job Description

Company DescriptionThe Bosch Group is a leading global supplier of technology and services, employing roughly 400,500 associates worldwide and generating sales of 78 billion euros in 2017 (preliminary figures). Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. As a leading IoT company, Bosch offers innovative solutions for smart homes, smart cities, connected mobility, and connected manufacturing. It uses its expertise in sensor technology, software, and services, as well as its own IoT cloud, to offer its customers connected, cross-domain solutions from a single source. The Bosch Group\xe2\x80\x99s strategic objective is to deliver innovations for a connected life. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technologies that is \xe2\x80\x9cInvented for life.\xe2\x80\x9dRobert Bosch (South East Asia) Pte Ltd is a regional subsidiary of the Bosch Group, representing the Group\xe2\x80\x99s interests in Southeast Asia, where it is currently present in all ASEAN member countries. The company is active in all the company\xe2\x80\x99s four business sectors of Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. The Asia Pacific headquarters for its Automotive Aftermarket, Building Technology and Bosch Software Innovations businesses, as well as operations for Corporate Research and Advance Engineering, and Information Technology, are part of Robert Bosch (SEA) Pte Ltd. In Bosch, we are committed through our EVP ensuring all our associates to GROW, ENJOY and INSPIRE during their journey with us.Our Bosch Security Solutions, a leading brand in Singapore with extensive range of products portfolio in the domain of video surveillance, intrusion detection, fire detection, voice alarm, public announcement systems, professional audio, and conferencing system as well as access control and management systems. Through the years, our products are well received by our Singapore based customers has collaborated with us through our design, implementation, and maintenance projects. As part of BOSCH\xe2\x80\x99s business expansion strategy, our Security Solutions Business Unit is seeking for a technical competent Service Engineer to join our team in Singapore office.Key Responsibilities

• Provide service and support for CCTV and Card Access security systems, as well as third-party security equipment such as barriers and Under Vehicle Surveillance Systems (UVSS).
• Proactively anticipate site-specific situations to arrange appropriate solutions or replacements, ensuring adherence to service level agreements.
• Lead and guide technicians through challenging situations, fostering a team environment that overcomes technical challenges.
• Demonstrate expertise in troubleshooting a variety of security systems (Genetec, Milestone, Avigilion, Lenel, Gallagher, Hikvision), utilizing both practical skills and theoretical knowledge.
• Conduct preventive maintenance and health checks of backend systems to ensure their reliability and performance.
• Manage the backup of camera images and safeguard the integrity of security systems to prevent any risk of compromise.
• Maintain and enhance customer satisfaction through prompt service, effective communication, and adherence to service level agreements.
• Efficiently manage and prioritize daily service tasks and support duties.

• Diploma, Nitec or Higher Nitec in Electrical and Electronic Engineering or a related field.
• At least 2 years of experience in security systems, including troubleshooting CCTV, Card Access security systems, Intruder Detection Systems, and PV systems.
• Proficiency with Microsoft and Linux operating systems is required.
• Excellent written and spoken English.
• Strong discipline in Electrical, Electronic, and IT practices.
• Outstanding customer service skills, with a focus on meeting and exceeding customer expectations.
• Singapore Citizens and Singapore Permanent Residents only.
• Must be able to be on standby for rotating night shifts and weekends.

Bosch