Job Description

Job Summary If you are a looking to expand your career in the Service Engineering and Service Management space, Emerson has an excellent opportunity for you! We are seeking a Service Management Office (SMO) Manager who delegates and leads service policy, supervises the progress of Lifecycle Service (LCS) projects, and coordinates with country service leaders to ensure Measurement Solutions LCS objectives and goals are met. This role will handle customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers. In This Role, Your Responsibilities Will Be:

• Drives standard procedures and processes pertaining to service operations in Asia Pacific. Focus elements of the SMO are: Safety and Risk Management, Talent Management, Service Execution and Quality Management, Tools and Systems, and Metrics.
• Drives services procedures following the gold standards in service execution for Field Services and Depot Repair, with full adoption of systems and tools delivered to enable users to implement such processes.
• Represents Asia Pacific Measurement Solutions service organization in the Service Execution Solutions and Installed Base Solutions projects.
• Lead Asia Pacific MSOL Service Operations meaningful metrics and drive performance to meet targets, including compliance to agreed business processes and system design.
• Align Asia Pacific priorities, initiatives, and projects with the AP Lifecycle Management Council and AP Service Management Office.

Who You Are: You formulate a clear strategy and map the aggressive steps that will clearly accelerate the organization toward its strategic goals. You focus on continuous improvement; have a curiosity about identifying and seizing opportunities for alignment and integration. You make implementation plans that allocate resources accurately. You identify and supervise key financial indicators to gauge performance, identify trends, and suggest strategies that can impact results. For This Role, You Will Need:

• Minimum of 5 years of proven experience from a similar industry or in field service engineering function
• A great teammate with strong people and partners\xe2\x80\x99 management experience.
• Experience in prioritizing multiple projects and leading service operations.

Preferred Qualifications that Set You Apart:

• Degree or any equivalent in Engineering or any related field
• Experience in process mapping is an added advantage.
• Proficient in English for effective verbal communication and good writing skills.
• Knowledge in Windows and PC applications preferred.
• Willing to travel within Asia Pacific

Our Offer to You: By joining Emerson, you will be given the opportunity to make a difference through the work you do. Emerson\'s compensation and benefits programs are designed to be competitive within the industry and local labor markets . We also offer a comprehensive medical and insurance coverage to meet the needs of our employees. We are committed to creating a global workplace that supports diversity, equity and embraces inclusion . We welcome foreign nationals to join us through our Work Authorization Sponsorship . We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential . We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company. We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work set up where our team members can take advantage of working both from home and at the office. Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environment across our global network and facilities. Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent. Our Commitment to Diversity, Equity & Inclusion At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers. This philosophy is fundamental to living our company\xe2\x80\x99s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson . If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com .

WHY EMERSON Our Commitment to Our People At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration. We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world\xe2\x80\x99s most complex problems \xe2\x80\x94 for our customers, our communities, and the planet. You\xe2\x80\x99ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor. At Emerson, you\xe2\x80\x99ll see firsthand that our people are at the center of everything we do. So, let\xe2\x80\x99s go. Let\xe2\x80\x99s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let\xe2\x80\x99s go, together. Accessibility Assistance or Accommodation If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com .
ABOUT EMERSON Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability. With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety. We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you\xe2\x80\x99re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you\xe2\x80\x99ll find your chance to make a difference with Emerson. Join our team \xe2\x80\x93 let\xe2\x80\x99s go! No calls or agencies please.