Job Description

Why join

Launch your banking career helping organisations manage money better. Be the face, voice\xe2\x80\x94and future\xe2\x80\x94of Singapore\xe2\x80\x99s longest established bank. We\xe2\x80\x99ll equip you with everything you need. Structured training. Award-winning products. World-first services. And just as you\xe2\x80\x99re there for customers, we\xe2\x80\x99re there for you. With all the support you need to advance your own personal professional goals. It\xe2\x80\x99s just the beginning.

How it works

Establish longstanding trust. Provide the prompt after-sales support on our business banking products and services. Deliver exceptional experiences across our corporate customer profiles, ranging from small-medium enterprises to large corporates. You\xe2\x80\x99re adaptable \xe2\x80\x93 comfortable working around uncertainty and change. You enjoy collaboration and enabling the success of others in a supportive and inclusive environment. Most importantly, you place your customers at the heart of what you do.

What you do

You\xe2\x80\x99ll provide after-sales service to corporate clients with proactive service solutions in Loan and Time Deposit. Key assignments include monitoring of loan and deposit maturity, contracting rates with customers and liaising with business partners to ensure transactions are processed timely.

In this role, you will be empowered to offer customers preferential rates and manage exceptions to ensure the utmost customer satisfaction.

We\xe2\x80\x99ll provide the experience and exposure needed to shape your career journey beyond your current role. Candidates can look forward to gaining in-depth knowledge of back-office processes through investigation work and working with the different stakeholders in the Bank.

Who you work with

Global Commercial Banking & Global Corporate Banking serve the entire spectrum of customer segments. From large corporations to government entities and Financial Institutions. To help them achieve their potential, we offer simple, convenient, innovative solutions that take care of everything. From cash management to trade finance. It\xe2\x80\x99s all about finding and growing opportunity. For customers. Our people. And for you.

The Business Banking Commercial Service Centre (BBCSC) mains a consistent, post-sales support to our business customers: from large corporates, public listed companies, financial institutions to SMEs. We ensure and sustain a high level of customer satisfaction by delivering high quality service through well-received digital channels and touchpoints.

Who we are

Singapore\xe2\x80\x99s longest established bank, we\xe2\x80\x99ve been helping people and businesses get what they want from life since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we\xe2\x80\x99re on a journey of transformation. Embracing technology and creativity to become a future-ready learning organisation. But for all that change, the entire focus of our organisation remains to be Simply Spot On. In everything we do.

And so whether you want innovate needs-based financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

Qualifications

Who you are

• You possess a strong service-oriented mindset and the commitment to consistently deliver excellent customer service.
• Ideally, you have experience working in a banking or financial contact centre or customer service environment, but candidates without prior experience are also welcome to apply
• Exhibit good interpersonal and communication skills
• Candidates who are proficient in both English and Mandarin will have an added advantage

OCBC Bank