Job Description

Req ID 64077 Singapore North West, Singapore

Your role:

• To provide and assure regional service readiness for marine and industrial products by managing all enabling functions such as training, technical documentation and hotline, service tools and ZF\'s service network (own + partners). Direct management of service team in Singapore for Asean countries. Interface to all ZF BU\'s demanding service readiness for technical and structural aspects.
• Working with Global Product Line Leads implement service solutions and support the monitoring of these solutions.
• Implements standards and guidelines in alignment with BL functions for Industrial
• Strategic concepts and processes to ensure service coverage for marine & I product, ZF/ Non-ZF products (for conventional services readiness)
• Ensures service readiness (service partner network) to support marine & I Division working in conjunction with regional BL Leads.
• Transfer of technical knowledge needed to provide regional service for ZF/ traditional Non-ZF products working with the Regional Business Line Leads.
• Definition of strategic development and execution of Industrial\'s technical training and documentation as well as hotline and support functions for Div I products; definition of service concepts for new products in cooperation with technical service depts. of the Div I.
• Develop and Enable ZF\'s service network to provide service for Division I products
• Standardization and optimization of organizational procedures and performance audits for local/regional Service Organizations
• Definition and implementation of KPI\'s for monitoring service readiness performance
• Responsible for Technical Support & Warranty management, including Training support, Warranty Processes, Standards and Tools
• Ensures that the campaigns are reimbursed at least to a cost neutral perspective for Business Line Industrial.
• Direct management of service team in Singapore

Your profile:

• Degree in Engineering or related fields
• Project Management
• Strong technical competence & knowledge
• Strong leadership
• Technical understanding of the products
• Drive for results
• Stakeholder management

Be part of our ZF team as Service & Network Manager AP and apply now!

Contact

Teng Teng Choon

What does DEI (Diversity, Equity, Inclusion) mean for ZF as a company?

At ZF, we continuously strive to build and maintain a culture where inclusiveness is lived and diversity is valued. We actively seek ways to remove barriers so that all our employees can rise to their full potential. We aim to embed this vision in our legacy through how we operate and build our products as we shape the future of mobility.

Find out how we work at ZF:

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