Job Description

What the role is:Are you a detail-oriented, passionate individual who thrives on ensuring exceptional service quality in the public sector? Do you have a knack for setting and exceeding standards, conducting audits, and enhancing quality criteria? If so, we have an exciting opportunity for you to shine as our Service Quality Assurance Officer!What you will be working on:As the QSMO Officer for Service Quality Assurance in the public service, your mission is to uphold and elevate our service quality standards. You\'ll be at the forefront of setting benchmarks, conducting meticulous audits, and making sure our services consistently meet or surpass established quality criteria. Key Responsibilities: - Develop and maintain service quality standards, guidelines, and best practices. - Oversee the daily operations of the QSMO, including managing the MP Appeal mailbox. - Skilfully triage and address issues related to inter-agency collaboration and communication. - Provide invaluable guidance and support to front-line officers, ensuring unwavering adherence to service quality standards. - Conduct regular audits and assessments of service delivery processes, making improvements where necessary. - Collaborate seamlessly with various departments to implement process enhancements that enrich service quality. - Keep a vigilant eye on key performance indicators (KPIs) related to service quality, aiming for continuous improvement. - Prepare insightful reports on service quality performance and highlight areas for growth. - Engage in Risk Management to ensure a resilient and high-quality service environment.What we are looking for:- Background in a related field or equivalent experience. - Minimum of 3 years of working experience. - Strong attention to detail and a commitment to quality. - Excellent communication and collaboration skills. - Proficiency in data analysis and reporting. - Experience in quality assurance, process improvement, or related fields is a plus. If you\'re excited about making a real difference in public service quality, we want to hear from you! Join our team, and let\'s work together to raise the bar for service excellence in the public sector.About JTC Corporation:Master planner. Developer. Since its inception in 1968, JTC has played a strategic role in ensuring Singapore stays innovative, dynamic, and sensitive to global manufacturing trends. A government agency under Singapore\'s Ministry of Trade and Industry, JTC is paving the way forward for Singapore\'s industrial landscape by championing clean, green and smart estates such as one-north, Seletar Aerospace Park, Jurong Innovation District, and Punggol Digital District. It is developing infrastructure, systems and initiatives that bridge cutting-edge technology and human skill to fuel growth. JTC is also bringing businesses and communities together through green spaces, cultivating an environment that is not only sustainable but nurtures ideas shaping the future.

JTC Corporation