Service Quality Executive

Singapore, Singapore

Job Description


Job Responsibilities:

Quality Monitoring and Evaluation

Monitor and evaluate logistics processes, including transportation, warehousing, inventory management and order fulfillment, to assess the quality of services provided.

Analyse Key Performance indicators related ton on-time delivery, order accuracy, inventory turnover and other related metrics.

Review and audit shipping and delivery records to ensure compliance with established procedures and customer requirements.

Performance Metrics

Develop, implement and track logistics-specific performance metrics to measure the efficiency and effectiveness of supply chain operations.

Collaborate with Operations team to establish benchmarks and goals for process improvements.

Root Cause Analysis

Identify and analyse root causes of operational issues or service quality and develop strategies to address them.

Date Analysis and Reporting

Collect, analyse and interpret data to generate regular reports on logistics performance, trends and service quality.

Provide insights to drive data-informed decisions.

Compliance and Regulatory Adherence

Ensure that logistics operations adhere to regulatory requirements and industry-specific compliance guidelines with regards to Commercial and Postal business

Skillsets:

  • Diploma / Degree in Business Administration, Managment, Industrial Engineering
  • Experience in logistics, supply chain operations, or quality assurance is preferred.
  • Strong analytical and problem-solving skills.
  • Proficiency in data analysis tools and software (Power BI, Google Data Studio)
  • Excellent communication and interpersonal skills.
  • Familiarity with logistics processes, transportation modes, and industry regulations.
  • Ability to work collaboratively with cross-functional teams.
Additional Information

Career Level

Junior Executive

Qualification

Not Specified

Years of Experience

3 years

Job Type

Full-Time

Job Specializations

,

Company Overview

As Singapore\'s designated postal operator, Singapore Post (SingPost) provides mail services to homes and businesses throughout the country, besides pioneering e-commerce and logistics solutions across the Asia Pacific region and beyond. SingPost\'s diversified offering includes retail, storage, financial services and integrated business services in addition to its traditional postal activities, and the company now operates in 19 markets with over 7500 employees around the world.

The origins of SingPost can be traced back to 1819, when a single mail office was established to serve the newly-founded British trading post of Singapore. Demand for postal services soon began to grow, and the \'Post Office\' was officially established as a government department in 1858. To learn more about SingPost\'s heritage, please visit https://160.singpost.com/. Today SingPost is listed on the SGX-ST, with its largest shareholders being Singapore Telecommunications Limited (21.8%) and Alibaba Group Holding Limited (14.5%).

Being Singapore\'s designated Public Postal Licensee (PPL), a position that was renewed in 2017, SingPost is responsible for managing the country\'s 57 post offices, 743 street posting boxes and 11,050 POPStation lockers across 156 locations, as well as issuing stamps, maintaining the national postal code system, processing and delivering average 3 million mail items daily.

SingPost takes a proactive approach to diversifying its operations, while also ensuring that its various subsidiaries and services are seamlessly integrated. In addition to SingPost\'s eCommerce business, an ecommerce enabler that provides brands and retailers with integrated ecommerce solutions, SingPost offers logistics and fulfilment services to businesses through Quantium Solutions across the Asia Pacific region. Another business, Speedpost provides international shipping to more than 200 destinations across the globe and courier services within Singapore, while CouriersPlease delivers parcels throughout Australia, and Famous Holdings offers international freight consolidation and forwarding. Lock+Store offers self-storage solutions in Singapore, Hong Kong and Malaysia. Together, these end-to-end solutions result in a unified organisation with a firm foothold in a wide range of strategic markets, and a shared vision to become a global leader in both communications and e-commerce logistics.

SingPost has received international recognition for the quality of its operations, including awards for customer care, investor relations, digital innovation and e-commerce. Innovative and forward-thinking, SingPost has successfully developed a globally competitive postal and logistics infrastructure which is perfectly positioned to keep pace with Singapore\'s ambitious plans for the future.

Additional Company Information

Registration No.

199201623M

Company Size

2001 - 5000 Employees

Average Processing Time

25 days

Industry

Transportation / Logistics

Benefits & Others

Medical, Regular hours, Mondays - Fridays, Business (e.g. Shirts), Flexible benefits

Singapore Post

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Job Detail

  • Job Id
    JD1374321
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    $3000 - 4200 per month
  • Employment Status
    Permanent
  • Job Location
    Singapore, Singapore
  • Education
    Not mentioned