Job Description

Responsibilities

Gather business and/or application requirements

on the infrastructure to perform infrastructure requirement analysis and design.

Plan, design, install, test, and implement systems

in accordance with specifications and service levels. Perform necessary system programming and configuration where relevant.

Manage system changes

through the established change request process and provide regular status reports to relevant parties.

Respond promptly to incidents

, investigate issues, and provide temporary and/or permanent resolutions for escalated incidents.

Provide timely status updates

to stakeholders and relevant teams.

Conduct root cause analysis

and implement proactive measures; monitor the effectiveness of implemented solutions.

Monitor and measure system performance and availability

proactively; implement corrective actions to improve stability and efficiency.

Track agreed service levels

(e.g., service requests, system availability); document and maintain system configurations, and provide regular reporting.

Plan and implement service continuity measures

, such as backup/restore procedures and disaster recovery plans, to ensure continuous business operations.

Provide systems-related technical advice

to customers or project teams.

Ensure ICT system management

adheres to ISO20000 and ISO27001 standards, ITIL best practices, and relevant methodologies.

Manage budgets, resources, and schedules

for system implementation and operational activities.

Establish facility management standards and best practices

to ensure operational consistency across projects and facility teams.

Evaluate internal and external business environments

to develop long-term strategies for the unit or organization.

Advise on technology adoption

based on business and technical considerations; propose integration strategies for various technology components.

Mandatory Requirements

Experience in setup and configuration of ServiceNow modules

: CMDB, ITSM, and ITOM.

Proficiency in workflow design and development.

*

Strong JavaScript skills

(important requirement).